CACEIS est un établissement bancaire, filiale du groupe Crédit Agricole, spécialisé dans les services financiers aux sociétés de gestion et investisseurs institutionnels.
Présent en Europe, en Amérique du Nord, en Amérique du Sud et en Asie, CACEIS propose une gamme complète de produits et services : exécution, compensation, change, prêt-emprunt de titres, conservation d'actifs, banque dépositaire et administration de fonds, support à la distribution des fonds, solutions de middle-Office et services aux émetteurs.
CACEIS est un consolidateur du marché européen de l'asset servicing et affiche une activité en croissance régulière. Le Groupe détient près de 5 300 milliards d'euros d'actifs en conservation et près de 3 400 milliards d'euros d'encours sous administration (chiffres au 31 décembre 2024).
En agissant chaque jour dans l'intérêt de la société, nous sommes un groupe engagé en faveur des diversités et de l'inclusion et plaçons l'humain au coeur de toutes nos transformations. Tous nos postes sont ouverts aux personnes en situation de handicap. What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Working hours: 9:00AM to 6:00PM (Malaysia time)
Region: Luxembourg
What will you do?
Production and Supervision
Oversee and support day to day work of Shareholder Services administration and ensuring accurately and timely execution of agreed process.
Adhere to key service level agreements and support coaching to COO, SCOO and intern.
Perform quality checks or second level validation on output from the team.
All deadlines need to be monitored, and any issues escalated and communicated appropriately to stakeholders and clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Responsible for supporting the manager in guiding the team and serving as the main contact when manager is unavailable.
Proposing ideas/recommendations to enhance processes for increased efficiency in service delivery.
Monitoring & Escalation
Act as first escalation point for the Shareholder Services oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
Monitor individual and team performance, providing regular feedback and coaching to address performance issue and encourage development.
Identify and address obstacle or challenges that may impede team progress or performance.
Risk Management
Maintain effective process controls and procedures are documented, maintained and adhere to.
Mitigate the risk of errors by suggesting appropriate controls and enhancing procedures.
Maintain comprehensive records for future reference and audit purposes.
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