Charge clientele grands comptes

The Opportunity:

Rattaché à la Direction des Ventes France, en étroite collaboration avec nos ingénieurs-technico-commerciaux généralistes et nos équipes marketing & commerciale sédentaire, vous avez l’entière responsabilité du suivi des clients et assurez la relation avec les services internes.

Dans ce cadre, nous recherchons un Chargé de Clientèle Grands comptes.

Vos responsabilités:

1. Réception – Emissions des appels clients

2. Traiter et prendre en charge les demandes clients en coordination avec les services internes

3. Assurer le traitement et suivi des commandes en partenariat avec les transporteurs, les fournisseurs ou les prestataires de services

4. Prise en charge des blocages de commandes

5. Traiter et suivre les réclamations selon les procédures définies.

6. En collaboration avec la vente, le client et les services internes, mettre à jour les données clients dans notre ERP et le CRM.

Ce que vous apportez:

7. Niveau Licence L3 minimum ou Master à dominante commerciale, sans prérequis d'expérience !

8. Qualités recherchées : orientation client, autonomie, rigueur et organisation

9. Niveau d’anglais Intermédiaire (B2 minimum) indispensable

10. Maîtrise des outils informatiques et du Pack Office

Pourquoi Avantor?

11. Poste en CDI

12. Pas de prérequis d'expérience : nous formons et développons à nos métiers !

13. Une entreprise à fort impact scientifique, où l'humain joue un rôle réellement important

14. Poste basé à Rosny-sous-Bois, télétravail partiel envisageable


#LI-Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.