Commercial manager

Under the supervision of the General Manager, you will oversee the following tasks:

* Initiate and follow public relations actions with potential, new, as well as established clients.
* Implement commercial agreement signed with our client and ensure that products delivered comply with those agreements
* Ensure and centralize fluid communication between the client and the operations department.
* Provide necessary information and documents to the operations department to warrant a perfect service to the client
* Inform the client about problems faced and solutions implemented to solve them
* Anticipate, prepare and manage clients’ visits and audits, perform written reporting to the Country General Manager
* Follow appropriate recording / reporting procedures related to commercial activities.
* Understand relevant political and legislative issues to establish / facilitate new business activity / renewal of contracts.
* Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead to improvement.

Human Resources

* Evaluate talent of team members and drive actions to address performance issues and/or behavioral concerns.
* Enhance employee morale by engaging in engagement and establishing an environment of trust and respect.
* Handle employee and management concerns and escalate concerns to the HR department.