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Senior • Asnières-sur-Seine
Dernière mise à jour: il y a 3 jours
* Offre sponsorisée
Description de poste
As part of a partnership with a major international organization, we are looking for a : Senior Support Engineer (M / F)
Main activities :
* Ensure IT service management aligns with Agency policies;
* Provide advanced technical support for incident and problem management;
* Share technical insights and maintain documentation;
* Identify and implement service improvement opportunities;
* Monitor and report application status, and respond to issues;
* Coordinate application packaging for deployment;
* Participate in software development lifecycle processes.
Profil recherché
Your Profile :
* You have a Bachelor's in computer science, information and communication technology, or related field with 4 years of relevant experience. Alternatively, 6 years of progressive expertise in related duties;
* You speak fluent English and are motivated by working in an international environment;
* Secret Défense or NATO Secret clearance would be a real advantage and Knowledge of NATO responsibilities and organization, including ACO and ACT;
* Your autonomy, communication skills and reliability make you a person you can trust.
Your Technical Skills
* Demonstrable experience in :
* Service operations improvement.
* Client and server software administration.
* Direct user support.
* ITIL best practices.
* Streamlining service operations processes.
* Metrics analysis.
* Services delivery enhancement, including automated deployment and virtualization.
* Application troubleshooting and improvement, including DevSecOps practices.
* Relational database operations.
* Data and systems interoperability testing.
If you are interested in joining us, please send us your CV in English on Europass format.
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