Short-term rental manager

Aprolis, filiale du Groupe Monnoyeur, propose à ses clients depuis plus de 70 ans des solutions de location, achat et maintenance d'engins de manutention. Partenaire et distributeur exclusif des marques Cat® Lift Trucks et Crown en France, Aprolis possède la gamme de matériel de manutention la plus large du marché. Aprolis est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion. Nous sommes à la recherche d’un ou d'une Gestionnaire Location Courte Durée à Villers Saint Paul. Job Description Summary JOB PURPOSE Based on the activities assigned by his/her hierarchy, the short-term rental manager is responsible for customer relations and the administrative management of his/her area. He/shemanages equipment rental contracts from inception to takeover. Job Description SIGNIFICANT ACTIVITIES Customer service - Welcome customers (by telephone and/or in person) - Identify customer needs - Ensure compliance (periodic general inspections, etc.), availability and pricing of equipment with internal stakeholders (sales and technical teams, etc.) Administrative management - Create and update customer account - Draw up quotations, based on information provided by internal and/or external stakeholders (sales teams, customers, etc.) - Create and monitor sublease contracts in the business tool, where applicable - Create and track rental contracts in the business tool - Ensure receipt and conformity of documents (signed quotations, purchase orders, insurance certificates, etc.), and follow up where necessary - Update contracts where necessary, in the event of amendments (riders, etc.) - Plan rental and organize transport (delivery and return) of equipment - Administrative follow-up of incoming and outgoing materials in the business tool - Draw up supplier purchase orders (transport, etc.) Billing - Invoicing contracts - Invoice breakage and repairs, if necessary - Participate in the resolution of customer disputes and the collection of customer receivables, in collaboration with internal stakeholders (collections teams, etc.) RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure the quality of customer relations - Be a privileged contact for internal and external stakeholders - Ensure the creation and follow-up of files (rental, sublease, etc.) in the tool business - Ensure billing compliance and deadlines - Know and apply internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Bac to Bac 2 level in administration and/or sales preferred and/or significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - General administrative knowledge (planning, order management, etc.) - Basic knowledge of sales (customer relations, suppliers, etc.) - Basic knowledge of products (ranges, functions, etc.) - General knowledge of IT tools and information systems - Intermediate level in English (B1) Behavioral skill(s) - People skills - Organizational skills - Responsiveness - Adaptability - Active listening - Curiosity