Intervention manager

AFRELEC Industrie, concessionnaire Mitsubishi du réseau de proximité de la société Aprolis est spécialisé dans la vente, la location courte ou longue durée et la maintenance pour tous types de chariots élévateurs et de matériel de manutention. AFRELEC Industrie est un acteur majeur de la manutention dans la Saône-et-Loire, l’Ain et le Rhône. Dans le cadre de notre développement, nous recherchons un ou une chef(fe) d'atelier sur notre site de Charnay-Lès-Mâcon. Job Description Summary JOB PURPOSE In line with the objectives set by his/her superiors, the Operations Manager is responsible for operations within his/her area of responsibility. He/she is the main contact for customers during the work execution phase. He/she organizes and supervises a service team. Job Description SIGNIFICANT ACTIVITIES - Coordinate, optimize and control work (specific tools, estimates, authorizations, deadlines, etc.) - Contribute to the planning of external interventions in collaboration with internal stakeholders - Validate and arbitrate complex diagnoses in collaboration with internal stakeholders - Check technical reports from intervention teams - Monitor internal and external outstandings within its scope, in collaboration with internal stakeholders - Contribute to the resolution of customer disputes within its scope, in collaboration with internal stakeholders - Monitor and analyze performance indicators for its scope (cost, performance, intervention, etc.) and propose corrective action where necessary - Be a privileged contact for customers and monitor contractual commitments Security - Ensure the proper application of national safety policy within its scope (safety meetings, analysis of workplace accidents, prevention plans, etc.) - Monitor the results of internal audits (environment, safety, production, etc.) and take corrective action where necessary Management - Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management - Support and monitor the team(s) assigned to him/her (integration, skills development, etc.) - Participate in the application of HR policy ( performance, compensation, etc.) by collaboration with human resources teams - Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary RESPONSIBILITIES AND SCOPE FOR ACTION - Guarantees conformity, quality and deadlines for interventions - Guarantees working conditions and the tools provided - Guarantees customer satisfaction within its scope of responsibility - Ensure compliance with the contractual framework - Support and ensure the performance of his/her team and perimeter - Know, apply and enforce health and safety rules (personal protective equipment, procedures, etc.) - Know, apply and strictly enforce environmental rules (sorting, cleaning, etc.) - Know, apply and enforce internal and external compliance rules and procedures PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Bac 2 level in maintenance, mechanics or electrical engineering or 5 years' significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - Knowledge professional in the field technical (mechanical, electrical electrical engineering, etc.) - General knowledge of health, safety and environmental regulations - General knowledge of IT tools and information systems - General knowledge of management - Elementary level in English (A1) Behavioral skill(s) - People skills - Analytical skills - Rigor - Active listening - Adaptability