Customer support manager uk h/f

Bridor fabrique et commercialise une gamme complète et gourmande de produits premiums de viennoiserie, boulangerie et pâtisserie.

Depuis plus de 30 ans, nous apportons aux professionnels exigeants des solutions de pain et de viennoiserie de qualité, adaptées à leurs exigences.

Présents dans plus de 100 pays dans le monde, nous diffusons l'Art de vivre à la Française au travers de nos recettes traditionnelles de pains savoureux, de nos délicats croissants pur beurre et de nos macarons raffinés.

Parce que la santé, le plaisir, la naturalité sont essentiels, nous accentuons nos efforts pour développer des produits les plus sains et les plus naturels possible.

Nous rejoindre c'est faire vivre et partager toutes les cultures boulangères du monde pour apporter sur toutes les tables les meilleurs produits !

Vous avez soif d'aventures, de nouveaux challenges passionnants dans un environnement international, dynamique, innovant, en croissance ?

Parfait ! Venez exprimer vos talents et vos ambitions chez nous ! Are you highly organised, analytical, and comfortable working behind the scenes to ensure commercial operations run smoothly? Do you enjoy working with data, processes, and internal stakeholders to support sales performance?

We are looking for a Customer Support Manager - UK to join our Camberley-based team and play a key internal role in supporting our UK commercial operations as part of a growing international business.

Reporting to the UK Sales Director, you will provide structured, office-based support to the sales and key account teams. Your focus will be on commercial accuracy, pricing, reporting, and stock coordination-ensuring that agreements, processes, and data are robust, compliant, and well managed. This role is UK-focused and ideally suited to someone who enjoys detail, analysis, and cross-functional collaboration within a professional office environment.

Key Responsibilities

- Manage and monitor commercial agreements, including pricing, discounts, rebates, provisions, and dispute tracking
- Identify and resolve contractual discrepancies and ensure compliance with agreed terms
- Prepare, review, and analyse pricing structures in close collaboration with Key Account Managers
- Develop, maintain, and improve sales performance and reporting tools (turnover, margins, distribution data, etc.)
- Support the preparation of sales reviews, tenders, and internal commercial meetings
- Act as a central coordination point between sales, supply chain, and finance teams
- Monitor and manage consolidated stock levels at the UK site
- Ensure accuracy, consistency, and high standards across all commercial data and documentation
- Maintain a high level of internal and external customer support at all times