Senior system engineer h/f

A propos de Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB est la banque de financement et d'investissement du groupe Crédit Agricole, 10ème groupe bancaire mondial en taille de bilan 2021 (The Banker, juillet 2022).
Près de 8600 collaborateurs répartis dans plus de 30 implantations en Europe, Amériques, Asie-Pacifique, Moyen-Orient et Afrique du Nord, accompagnent les clients de la Banque dans la couverture de leurs besoins financiers à travers le monde.
Crédit Agricole CIB propose à ses clients grandes entreprises et institutionnels une gamme de produits et services dans les métiers de la banque de marchés, de la banque d'investissement, des financements structurés, de la banque commerciale et du commerce international.
Pionnier dans le domaine de la finance Climat, la Banque occupe aujourd'hui une position de leader sur ce segment avec une offre complète pour l'ensemble de ses clients.

La majorité des postes est éligible au télétravail dans les conditions prévues par notre accord reposant sur le double volontariat (collaborateur & manager) et après une période d'intégration réussie.
Crédit Agricole CIB s'engage en faveur de l'insertion des personnes en situation de handicap, ainsi ce poste est ouvert à toutes et à tous.

Pour plus d'information : www.ca-cib.fr

Twitter : https://twitter.com/ca\_cib
LinkedIn : http:///company/credit-agricole-cib/ Summary of the position : Senior System Engineer to Assist the IT Manager in the day to day IT operations of the branch. He should also provide IT support for CACIB Singapore for IT operations, Manages the servers, applications and IT projects of the Branch. The IT operations include, but aren't limited to, IT End User Supports for both CACIB Singapore Branch and CA Indosuez Wealth Management (Singapore) Main responsibilities : Main duties details : · Troubleshoot and problem solve PC / Server related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors · Perform IT helpdesk function by answering supports calls · Follow-up on user purchase and services subscription request · Internal video conference meeting setup and troubleshoot · Support Capital Markets for all applications and infrastructure. · Support Reuters, Bloomberg, TRFXT, and voice recorders etc which are most critical for Capital markets. · Provide full support for all hardware and electronic equipment's. · Network Administration duties including generation and maintenance of UT code and log-in accounts for new end-users. · Install/Configure/Troubleshoot all operating system installed in PCs and Servers (Windows 2 server and Windows 7). · Maintain database on legal license for all systems. · Install and maintain the authorized software applications. · Give on the job training to the users on new systems and/or new releases of business applications, networking and operating systems. · Ensure that operating instructions are followed and proper records of operations are well maintained. · Initiating corrective action as necessary to deal with computer malfunction and breaches of security. · Enforce PC and Server security against threads/virus attacks by updating the Virus engine/virus definition list in all PCS and Servers. · Obtain/validate quotations from various suppliers for new requirements and submit them to IT manager for review and approval. · Maintain close liaison with helpdesks for all applications supported by other bank entities including Paris, London, ISAP and Hong Kong. · Monitor the daily security technology bulletin send by Information Security Risk Management Unit and lease with Paris for proper actions. · Ensure that daily, weekly and monthly backup is maintained for Singapore Branch Windows and E-mail servers.