[vo2 usa] digital / crm business analyst

[VO2 USA] Digital / CRM Business Analyst

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Le poste

Descriptif du poste

VO2 GROUP

Independent French Leader in Tech and Digital Consulting

We are present in Paris, Montreal, Luxembourg, Shanghai, New York, and Geneva, with over 800 consultants .

Global leader in customer and corporate experience

We collaborate with the most iconic brands to ensure their success:

From strategy and innovation

To large-scale execution, thanks to our expertise in business, tech, data, and AI

Recognitions & Leadership

Leader in innovation and growth 2025 (Les Echos Business Magazine) Multi-tech player and Premium Salesforce partner

Champion of "Responsible and Sustainable Tech"

Created with gender parity, advocating for equality through an engaged leadership team 45% women within our teams Award-winning TopCom campaign in 2024

Certifications and Awards

Salesforce Impact Partner 2024 Cybervadis 2024 Impact Company of the Year 2023 by Choose My Company

VO2 GROUP: The Bright Side of Tech
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Job Overview:

We are seeking a talented and driven Business Analyst to join our Manhattan, New York team. In this role, you will work on-site a minimum of three days a week, collaborating with clients to implement a digital success platform solution from specification to effective delivery, driving KPI development, and ensuring the successful delivery of business requirements. This is a fantastic opportunity to join a dynamic consulting team and contribute to exciting digital transformation projects.

Key Responsibilities:
- Lead customer conversations and functional workshops to gather and analyze business requirements.
- Implement digital success platform solutions with functional configurations and drive KPI development.
- Manage functional workshops, collaborating closely with clients to identify needs, challenge assumptions, and translate them into actionable solutions and specifications.
- Develop and track KPIs for process changes, particularly for new CRM solutions, onboarding, feature adoption, process compliance and performance.
- Write functional specifications and work closely with Salesforce developers and the data integrator to create formulas and technical queries.
- Operate QA to validate data and ensure the accuracy of KPIs and delivery compliance with specifications.
- Utilize Excel for checking formulas and calculations to ensure accurate integration of KPIs.
- Configure the solution, document processes, and guide clients through the configuration steps.
- Report to the lead delivery person, participate in governance, and track delivery backlog and priorities.
- Prepare and participate in weekly committee meetings, ensuring high engagement and quality delivery.
- Work autonomously and take proactive steps to escalate issues when necessary.
- Collaborate with internal teams, including the Project Director and Customer Success Manager, to ensure successful delivery.
- Contribute to functional workshops to design solutions, including preparing, supporting, and presenting findings.
- Assist in identifying training modules, content, and KPIs for each project.

Qualifications:
- 3-5 years of experience as a Business Analyst, preferably with experience in digital platforms. Experience in CRM implementations is a plus.
- Strong experience with KPI development, including process change and performance tracking.
- Proven experience working with Jira and Confluence.
-Excellent presentation and communication skills.
-Comfortable working with Excel to validate formulas and calculations.
-Ability to write functional specifications and work with developers to implement solutions.
-Exposure to Project Management tasks and planning, with the ability to work autonomously.
-Experience working in fast-paced, high-pressure environments with enterprise clients.
-Knowledge of the Salesforce ecosystem is a plus.
-Ability to work in a collaborative team environment and with clients to drive results.

Compensation and Benefits:

Salary: Competitive salary based on experience.

Vacation: 4 weeks of paid vacation.

Annual Bonus: 10% performance-based bonus.

Health Benefits: $7,200 annually towards health benefits.

401K Program: Company-sponsored 401K plan.

Office Location:

VO2 Group

27 W 20th St, 8th Floor,

New York, NY 10011, United States

At VO2 Group, we foster an environment where collaboration, innovation, and growth are at the core of everything we do. We are excited to bring a passionate Business Analyst on board to join us in shaping the future of digital transformation for our clients.

Interview process:

1. Meeting with Stéphanie, our HR Manager

2. Technical interview with Caroline

3. Potential meeting with another member of the team

4. The last meeting to present our offer to you

Envie d'en savoir plus ?

Rencontrez Matias, Consultant Confirmé sur VO2 Finance

Rencontrez Florent, CEO et Fondateur de VO2 Group

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