Vp, it support analyst for commodities desk

Description de l’entreprise



Natixis Corporate & Investment Banking est une institution financière mondiale de premier plan qui fournit des services de conseil, de banque d'investissement, de financement, de banque d'entreprise et de marchés de capitaux aux entreprises, institutions financières, sponsors financiers et organisations souveraines et supranationales du monde entier. Nos équipes d'experts dans plus de 30 pays conseillent nos clients sur leur développement stratégique, les aident à développer et à transformer leurs activités, et à maximiser leur impact positif.

Natixis CIB Asia Pacific propose aux entreprises et aux institutions financières régionales des solutions de financement et de marchés de capitaux sur mesure ainsi qu'un accès aux marchés financiers mondiaux, tout en accompagnant le développement des clients européens et internationaux de Natixis CIB en Asie-Pacifique.



Poste et missions


Main Responsibilities:

Technical Support & Troubleshooting:

* Provide advanced, multi-level technical support for end-users on the Commodities Desk, resolving hardware, software, network, and application-related issues promptly and efficiently.
* Diagnose and troubleshoot complex problems related to trading platforms, real-time data feeds, market data systems, and proprietary trading applications for precious metals, gas, and power markets.
* Respond to support requests and incidents via ticketing system, phone, and in-person, prioritizing based on business impact and urgency.
* Perform root cause analysis for recurring issues and implement permanent solutions.
* Document all support activities, resolutions, and knowledge base articles.

Commodities Trading Systems Expertise:

* Develop and maintain a strong understanding of the specific IT systems, applications, and infrastructure used by the Commodities Desk, including but not limited to:
* Trading platforms (e.g., Bloomberg, Refinitiv Eikon, specialized ETRM platforms)
* Market data providers and associated software (e.g., ICE, CME, LME, NYMEX, Platts)
* Real-time data feed solutions.
* Order management systems.
* Risk management systems relevant to energy and metals.
* Proprietary in-house developed trading tools.
* Collaborate closely with traders, desk managers, and business stakeholders to understand their technical needs and challenges.
* Provide proactive support and guidance on the effective utilization of trading technologies.

Infrastructure Management & Maintenance:

* Install, configure, and maintain workstations, laptops, and other IT hardware.
* Manage and support standard and specialized software applications.
* Assist with network troubleshooting, including LAN/WAN connectivity, VPN, and Wi-Fi issues.
* Participate in the deployment of new hardware and software, including user acceptance testing.
* Contribute to system and application patching and upgrades, minimizing disruption to trading operations.

Vendor & Service Provider Management:

* Liaise with external vendors and service providers to resolve escalated technical issues related to trading platforms, data feeds, and other specialized applications.
* Track and manage vendor support tickets and ensure timely resolution.

Proactive Monitoring & Improvement:

* Monitor system performance and proactively identify potential issues before they impact users.
* Contribute to the continuous improvement of IT support processes, tools, and documentation.
* Identify opportunities for automation and efficiency gains within the support function.

Collaboration & Communication:

* Work effectively with other IT teams (e.g., Infrastructure, Development, Security) to ensure integrated solutions.
* Communicate technical information clearly and concisely to both technical and non-technical audiences.
* Provide training and mentorship to junior IT support staff.

Required Skills:

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* Minimum of 7 years of experience in IT support, with a significant focus on financial trading environments.
* Proven experience supporting users on Commodities Desks, with a strong preference for exposure to Precious Metals, Gas, and Power markets.
* Hands-on experience with trading platforms, market data terminals, and related financial applications.
* Familiarity with financial market data providers (e.g., Refinitiv Eikon, Bloomberg, Tradeweb).
* Strong troubleshooting and problem-solving skills, especially under pressure and with time-sensitive demands.
* Excellent communication, interpersonal, and customer service skills.
* Ability to work independently and as part of a team.
* Proactive and keen attention to detail.
* Excellent analytical and problem-solving skills
* Stress resilient