Customer onboarding (internship - fr/en)

About Ezus Notre mission est d'aider les agences de voyages personnalisées à décoller à l'ère du numérique. Lancé en 2019 par d'anciens professionnels du voyage & du SaaS, Ezus se positionne comme un acteur pionnier de la TravelTech, réinventant la façon dont les professionnels du voyage organisent leurs ventes à travers une application web. Pour les agences de voyages qui vendent des voyages sur mesure, Ezus est le logiciel qui simplifie et automatise la planification des voyages, la budgétisation, la gestion des documents et des fournisseurs. Aujourd'hui, Ezus équipe plus de 400 Agences dans 35 pays pour faire décoller leur activité et leur marque grâce à sa réactivité et à des documents de voyage sur mesure impressionnants et modernes. Notre ambition est de devenir la meilleure solution de production, de vente et de gestion des voyages de loisirs et d'incentive partout dans le monde. Job description Do you enjoy problem-solving and working at the intersection of operations, technology, and customer experience ? If so, this internship is for you! ️ Your Mission As a key player in our team, you’ll contribute to automating and optimizing document workflows for our clients. Your role will include: ✅ Automating document generation using our internal tools. ️ Designing & maintaining pre-built templates for our template gallery. Ensuring top-tier quality control to guarantee data and document accuracy. Providing real-time technical support via chat, guiding clients with clarity and efficiency. Documenting & escalating feedback to help improve our internal tools and processes. Following up on client requests to ensure a seamless experience. Expanding your impact by taking on additional responsibilities based on your skills and interests. Profile Your Skills & Profile We’re looking for a proactive problem-solver. If you love learning and helping clients, you’ll thrive in this role! ✅ Presentation & Design: Comfortable with PowerPoint or Google Slides. ️ Communication: Clear, concise, and engaging—both written and verbal. Languages: Fluent English is required; French is a plus. Bonus points for additional languages! Problem-Solving: Pragmatic, resourceful, and able to prioritize effectively. Tools & Support: Experience with ticketing systems (Jira, Intercom) is a plus. Further information What makes this position at Ezus special. 1000€/month salary Swile restaurant card (13€/day) 50% participation in the cost of public transport Possibility of transforming the internship into a permanent contract at the end (CDI) Coffee, tea and fruit available daily Weekly/monthly team afterworks Office in the heart of Poissonnière (10e Paris) A key opportunity to join a fast-growing startup in TravelTech. A passionate and collaborative work environment with a real team spirit. Recruitment process 30-minute online interview with Nadjib or Pierre (TAM) 45-minute interview with a CSM, practical case study. 60-minute final interview with the Head of Ops and with others members of the Ops team. To apply No need to go all Baudelaire in your Cover Letter: a sincere and direct email (or Linkedin link) will be more appreciated.