Filed service technician

Field Service Technician (gn) (FR/Eng)
Locations: Vendin-le-Vieil/Lille, France
Principales responsabilités :
Maintenance et service des piles à combustible sur le site du client.
Fournir un soutien sur place et maintenir/bâtir une relation solide avec le client et les autres employés.
Effectuer des diagnostics, des dépannages et des évaluations pour maintenir la flotte chez le client.
Effectuer des procédures de service spécialisées, y compris des adaptations sur le terrain et des mises à niveau logicielles et matérielles des piles à combustible existantes.
Fournir un service de soutien d'urgence, selon les besoins.
Acheter des outils, des équipements et des pièces.
Dépannage et entretien des systèmes de stockage, de livraison et de ravitaillement en hydrogène haute pression.
Maintenir une communication permanente avec le personnel du client et les fournisseurs d'hydrogène concernant le soutien après-vente des piles à combustible.
Fournir un retour d'information régulier aux représentants de service régionaux concernant les performances des piles à combustible et les problèmes de maintenance sur le terrain.
Effectuer les tâches administratives et la documentation, y compris les rapports d'incidents, les journaux de service, la maintenance des stocks et la documentation du site et du système.
Présenter et faire respecter les procédures de sécurité sur le terrain ou sur les sites des clients.
Maintenir les stocks et les capacités de réparation.
Effectuer la maintenance préventive et corrective du système d'alimentation en H2 (s'il est installé par Plug Power).
Primary Responsibilities:
Maintenance and service of fuel cells at the client site.
Providing onsite support and maintaining/building a strong relationship with the client and other employees.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at customer locations.
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Providing emergency support service as required.
Purchasing tools, equipment, and parts.
Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
Maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
Exhibiting and enforcing safety procedures in the field or customer sites.
Maintain stock and repair capabilities.
Perform preventive and corrective maintenance on H2 Supply System (if installed by Plug Power)
Required Skills
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
Electrical/Mechanical troubleshooting skills and repair skills.
Ability to read and understand written instructions, engineering drawings and piping & instrumentation diagrams in English.
Knowledge of lift truck operation and applications preferred.
General mechanical aptitude.
Computer software skills – Windows, internet, Microsoft Outlook, Microsoft Excel, Strong verbal communication.
Clear, precise written communicator.
Creativity in solving technical problems – thinks out of the box.
Ability to work independently.
Good time management skills with the ability to handle multiple tasks.
Punctual and reliable.
Required Experience
Minimum high school diploma or equivalent with technical electrical coursework
Three or more years direct experience in mechanical and electrical troubleshooting. Formal training and education may be also considered in lieu of direct experience.
Must possess a valid EU driving license and a clean driving record.
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