Admin ops team lead

Bienvenue chez Warner Bros. Discovery... l'étoffe dont sont faits les rêves

Qui nous sommes...

Lorsque nous parlons de l'étoffe dont sont faits les rêves, nous ne faisons pas seulement référence au monde des sorciers, des dragons et des super-héros, ni même aux merveilles de la planète Terre. Derrière le vaste catalogue de contenus emblématiques et de nos marques préférées, il y a les conteurs qui donnent vie à nos personnages, les créateurs qui les amènent dans votre salon et les rêveurs qui écrivent la suite...

Des créatifs formidables aux pionniers de la technologie, à travers le monde, WBD offre des opportunités de carrière décisives, des avantages soigneusement sélectionnés et les outils pour explorer et devenir la meilleure version de vous-même. Ici, vous êtes soutenu(e), ici vous êtes reconnu(e), ici vous pouvez prospérer.

General Summary:

This position is the manager of the Admin Ops team. This team provides first line of support for all key business application, including (but not only) the Resource Scheduling Application platform.

Admin Ops team members will be specialized in some business application, but the overall knowledge of all key business applications is shared for all team members. You’ll make sure of a consistant level of knowledge for each team members.

You’ll take care of the platform, owning monitoring and supervision toolsets, but also incident management on ServiceNow.

You’ll be a key member of the IT Team in Paris, working closely with the other teams (ie: Application owners, global Discovery support team, etc) and Subject matter experts groups.

Key Responsibilities:

1. Lead the First line support team for key business applications including Provys and MediaPulse (EMEA and US instance). This team is spread across Paris, London & Atlanta's offices.

2. Recruit new team members(contractors) and manage contractorsturn-over and competence handover.

3. Usual administrative tasks, including:

4. New users access, password reset and user permission setup.

5. User roles management.

6. Tools admin (ie list of reference values, app global settings, etc)

7. Password reset

8. Incident management, including

9. Ticket management in ServiceNow

10. Incident escalation and follow-up

11. Incident reporting,

12. Raise problems from an ITIL perspective to subject matter experts

13. Main point of contact for vendorssupport team (ProvysTech and Fabric Data).

14. Ensure proper communication on incident with users and managers

15. Keep knowledge base accurate, Create or update “How To” guides in our central Knowledge Base (Confluence)

16. Create and update video tutorials or any training materials.

17. Be actor of QA testing campaign, and report deficiencies in our QA tools (Squash)

18. Take part ofuser trainings.

19. During Major events, you may be involved in on call duty organization (Org will dependingon the importance of the Sporting events to secure), as first or second support line.

Requirements:

20. Clear communication and palatability to write clear documentation when required.

21. Good organizational skills.

22. Independent self-starter who can work unsupervised, proactive.

23. Remains calm under pressure.

24. Flexibility in accepting new and changing responsibilities, as well as strong personal initiative and resourcefulness.

25. Excellent people and interpersonal skills, good team player.

26. Flexibility and ability to adapt to different demands on short notice.

27. High levels of initiative, motivation and time management.

28. Experience and enthusiasm for the TV Industry or a related industry an advantage.

Additional Information

On June 9, 2025, Warner Bros. Discovery announced plans to separate into two publicly traded companies, Warner Bros. and Discovery Global, with an expected completion in mid-2026. For more details, including leadership appointments and information on individual brands, please visit our newsroom .

Although you will be hired by Warner Bros. Discovery, upon the planned separation in 2026, your employment likely will transition to Discovery Global. During this period of transformation, you’ll have an exciting opportunity to lay the foundation at one of the world’s premier entertainment brands.

Comment nous faisons avancer les choses...

Cette dernière partie est probablement la plus importante ! Chez WBD, nos grands principes sont les valeurs fondamentales qui sont au cœur de tout ce que nous faisons. Vous pouvez les retrouver sur ainsi que quelques exemples de l’équipe sur ce que ces grands principes signifient et comment ils se reflètent dans leur quotidien. Nous espérons qu’ils résonneront en vous et avons hâte d’en discuter lors de votre entretien.

S’engager pour l’Inclusion chez WBD

Warner Bros. Discovery a pour vocation de constituer une équipe qui reflète la diversité des points de vue, du vécu et du savoir-faire. En tant qu’employeur soucieux de l'égalité des chances, nous prenons au sérieux notre responsabilité de considérer les candidat(e)s qualifié(e)s sur la base du mérite, indépendamment du sexe, de l’identité ou de l'orientation sexuelle, de l'origine ou de l’appartenance vraie ou supposée à une ethnie, de l'âge, des convictions religieuses ou des opinions, de la situation de famille, de l'identité ou de l'expression de genre, de la citoyenneté, de l’état de santé ou du handicap mental ou physique, ou de toute autre caractéristique protégée par la loi.

Si vous êtes en situation d'handicap et vous avez besoin d'un aménagement pour vous aider à postuler et/ou pendant le processus de recrutement, vous pouvez effectuer une demande en visitant notre .

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.