Cdd assistant customer support europe h/f

Sous la responsabilité d'un Team Leader, les missions sont les suivantes :

Au quotidien :
- Organiser et gérer les contrats de vente conclus par les commerciaux
- Enregistrer les commandes clients et en assurer la bonne exécution
- Gérer la relation client
- Anticiper les situations potentielles de dysfonctionnements ou risque d'insatisfaction client
- Résoudre les problèmes de façon collaborative avec les clients et l'organisation Tereos (Ventes, Supply Chain, Qualité, Finance) Who are we?

With a long-term vision of adding value to agricultural raw materials and developing quality products for the food, health and renewable energy sectors, Tereos is one of the market leaders in sugar, alcohol and starch. The Group's societal and environmental commitments contribute to the company's long-term performance while strengthening its contribution as a responsible player. A cooperative group, Tereos brings together 12,000 cooperative members and has recognized know-how in the processing of beet, cane, cereals, alfalfa and potatoes. Thanks to its 44 industrial sites, a presence in 13 countries and the commitment of its 15,000 employees, Tereos supports its customers as close as possible to their markets with a wide and complementary range of products. In 2021/22, Tereos achieved a turnover of 5.1 billion Euros.

For more information, visit tereos.com

Contract : Fixed term

Position location : 1 rue de Senlis, Moussy-le-Vieux, 77230, FRA

Your missions :

Reporting to a Team Leader, you will BE responsible for the following tasks :

Your day-to-day activities :
- Organise and manage sales contracts concluded by sales representatives
- Record customer orders and ensure that they are carried out correctly
- Manage customer relations
- Anticipate potential malfunctions or risks of customer dissatisfaction
- Resolve problems collaboratively with customers and the Tereos organisation (Sales, Supply Chain, Quality, Finance)

Your profil :

BTEC in commerce, sales and/or equivalent experience of at least 3 years in sales administration, customer relations, customer collection.

Bilingual (English and French essential).

German would BE a plus.

Use of SAP
- Reactivity
- Organisational skills
- Sense of customer service
- Flexibility
- Team spirit
- Thinking ahead
- Analytical skills and an appetite for figures

Reasons to join us :

Joining Tereos means giving yourself the opportunity to develop within a cooperative group that is a leader in its markets.
IT is also the opportunity to undertake in a collaborative and meaningful environment in order to meet the challenges of tomorrow in terms of food, energy and health through the valorisation of plant raw materials.
We ensure personal and collective development through our initiatives to promote quality of life at work and personal and professional life balance. Convinced of the richness of diversity, an essential component of our growth, we are committed to parity and the development of an inclusive corporate culture where everyone can bring their authenticity and particularities to work.

For more information, please visit https://tereos.com/fr/carrieres/