Roll-out manager - dpd shipping applications

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery and Pourdebon.com.

With 55,000 employees, we at Geopost endeavour to make commerce more convenient, profitable and sustainable for clients, customers and communities. Committed to becoming an international reference in sustainable delivery, we are the first global delivery company to have our roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of La Poste Groupe, we generated a €15.8 billion revenue and delivered 2.1 billion parcels worldwide in 2024.


Geopost Process, IT and Digital department supports the global interoperability of the group and its subsidiaries via IT processes, standards and IT solutions. Within the Process & Group IT Application Division we are providing best-in-class digital solutions and processes to our business counterparts at HQ and in the Business Units.


We are hiring for our headquarters based in Issy les Moulineaux (92) a roll-out manager for our DPD Shipping solution. DPD Shipping & Collections is a digital product supporting key business-critical steps of the parcel lifecyle. The solutions allow printing labels, managing driver collections, getting referential data both through GUI and API interfaces and covering a variety of use cases. The solutions cover multiple customer segments from private senders and SMEs to key accounts and additionally support several Group digital portfolio applications as a key dependency/enabler.


JOB OVERVIEW


As a Roll-Out Manager, you will have a key role:

* As one of the privileged contacts of the BU (with the ITPM of the solution and the Marketing owner), you will work on the functional gap analysis phase, coordinating with group Marketing and IT teams
* You will leverage your technical and functional knowledge of the application to assess the local need, map it to the existing solution capabilities and provide recommendations
* Drive the preparation of the technical environment, setting up the tenants, test accounts, test products
* Support the BU throughout the testing
* Training the trainer, helping the BU to become autonomous on the solution
* Assisting / Accompanying the BU during the rollout and hypercare phase
* Ensure successful handover to production, securing support and maintenance process
* Proactively document the rollout phase, focusing both on structuring the rollout project itself and maintaining solution presentations for different BU stakeholders


You are an ambassador for the Group IT and Marketing strategy for Shipper solutions and have a pivotal role in managing change within the BU/Geopost joint activities.



JOB DESCRIPTION


To complete successfully your mission, you will be responsible of the following tasks:


Roll-out Project Management

The Roll-out Project Manager is responsible for the management of the full cycle of the deployment of Group Digital Solutions, of their designated products, within the Business Units, teaming up with Geopost Marketing team.

You are in charge of preparing status and follow-up reports of the roll-out activities for governance instances in IT, Marketing and other functions when applicable.


BU Onboarding

Once the Business unit has expressed their commitment to the deployment of the solution, you will ensure the onboarding process:

* Identify the Stakeholders (BU and Group)
* Establish the project governance (roles and responsibilities, instances, milestones, etc.) and bring awareness to the business stakeholders on how an IT roll-out project is supposed to go
* Introduce the Solution to the BU (Demo, documentation)
* Establish the scope of the project by performing a gap fit analysis, including any gap with BU existing solutions
* Support the BU and the Solution Development team with refinement of the gaps and identify key DPD Shipping functionalities that must be adjusted to follow the business process
* Identify the potential dependencies on Group and/or local tools to roll-out your solution
* Build the roll-out project planning
* Prepare and animate the various project instances
* Liaise with the Solution Development team to identify and validate any Solution adjustment within the application itself but also to address potential dependencies, ensuring consistency with Group Marketing and IT Strategies


BU and user Acceptance Testing

You completely master the solution you roll-out and the related BU end-to-end use cases (including dependencies).

Managing / Driving / Assisting Acceptance test phase by User / BU for Solution in scope. This can be adjusted according to the context of the integration within the BU / with the solution / services in scope


Change management

The deployment of a new solution in the business units may constitute a significant change from their current way of working and it is important that the change process is as smooth as possible, as not to disrupt the operations and / or generate customer service contacts. BU business stakeholders are often not familiar with IT projects, and they will need assistance from the roll-out project manager.


In this area, your mission is to facilitate the change management within the Business Unit. Activities include, but are not limited to:

* Train the end users,
* Provide user guide and ensure it is up to date
* Coordinating with the Marketing department for the supply of documentation and visuals for the Group Solution promotion, and helping with internal communications
* Maintaining the Solution documentation and ensuring its evolution along product lifecycle


Cross Disciplinary Orchestration

You are the principal point of contact for the BU to ensure clear lines of communication with the following departments:

* Digital Solution Product teams
* Group Testing Teams
* IT Process / Operations / Architecture / Data
* Marketing
* Legal


PROFILE & SKILLS REQUIRED


You are expected to have a minimum of 5 years of successful experience in leading complete IT solutions roll-out in an international and multicultural environment. You have demonstrated an ability to comprehend complex IT architecture/environments/processes and orchestrate multiple activities across the various disciplines in high pressure situations and maintain the impetus of your allocated project.

Good communication skills in an English-speaking environment are essential for this role as this is the only common language between all parties. You will be required to prepare written materials for training and demonstration purposes and for project management reporting and meeting/video call records.


You should be familiar with IT Product and Project Management and know the complete lifecycles and different digital solution implementation methods. This will require you to demonstrate a good level of curiosity in the Geopost ecosystem and the IT community in general.

We are aware that the onboarding requires a minimum period of adjustment and Geopost will provide you with the relevant assistance, however we expect rapid autonomy in acquiring information to ensure that you are ready to fulfil the role as Roll-out manager.


Key skills:

* Fluent English is mandatory.
* Effective communication skills, written and oral, with various stakeholders (IT, Marketing, Operations, Finance, BU stakeholders, etc.)
* Interpersonal skills, team player
* Comfortable with matrix organization, ability to navigate complex environments (modular IT architecture) and manage multi-dependencies
* Be proactive, autonomous, escalate when needed
* Ability to analyse, prioritize, synthesize and bridge between business and technical aspects of the projects.
* Good Knowledge of common IT architectures
* Minimum technical background allowing a good understanding of complex modular ecosystems
* “Customer" and "service quality" orientation.

Not mandatory but highly appreciated skills:

* Knowledge of the transport, parcel delivery or ecommerce sectors
* Experience with critical, high availability systems
* Understanding of micro service architecture and APIs (Rest, Soap)
* High level understanding of event driven architecture (Kafka)


Travel Requirements:

* Business trips (mostly in Europe) would be expected (up to 20%)


The mission is based at our head office in Issy-les-Moulineaux.

3 days on site, 2 days remote.


Why join us ?

By joining Geopost, you become part of a dynamic international group!

You will have the opportunity to take on a role with real responsibilities, benefit from close managerial support, while enjoying a high level of autonomy in your day-to-day work.


Your skills, career aspirations, and the guidance of your manager will open up future development opportunities within Geopost, depending on available openings.


As a company committed to inclusion, we are proud signatories of the Diversity Charter and the 50+ Charter, reflecting our strong commitment to equal opportunities and the integration of talent across all generations.