À propos de Carrier
Carrier Global Corporation, leader mondial des solutions intelligentes pour le climat et l’énergie, s’engage à développer des innovations qui apportent confort, sécurité et durabilité au quotidien. Grâce à des avancées de pointe dans des solutions climatiques telles que le contrôle de la température, la qualité de l’air et le transport, nous améliorons la vie, soutenons des secteurs essentiels et assurons le transport sécurisé des denrées alimentaires, des médicaments vitaux et bien plus encore. Depuis l’invention de la climatisation moderne en 1902, nous avançons avec une mission claire : améliorer nos vies et le monde que nous partageons. Nous restons leaders grâce à une équipe mondiale, inclusive et d’excellence, qui place le client au cœur de toutes nos actions. Pour en savoir plus, consultez ou suivez Carrier sur les réseaux sociaux @Carrier.
Role : Customer Sales Activation Lead H/F
Contract: Permanent
Location: Montluel
Build your career with confidence.
By joining Carrier, you become part of the global leader in providing healthy, safe, sustainable, and intelligent solutions to the building and cold chain industries. We create solutions that matter for our planet – and our employees are at the heart of our vision. We are a company of innovators, united by our vision, values, and culture: the "Carrier Way."
As an employer of choice, we aspire to provide an attractive workplace, develop and retain the best talents, promote engagement, foster teamwork, and use innovation to serve our customers. In short, Carrier's strengths lie in the expertise, creativity, and passion of our employees, and we look forward to having you join our team.
The role
The purpose of this role is to restore customer trust and strengthen commercial performance across designated markets. The position focuses on structuring and accelerating sales activities through improved communication, clearer territorial organization, and more efficient operational processes.
By driving consistency and alignment across countries, the role aims to enhance customer experience, increase responsiveness, and unlock revenue growth within the aftermarket business. This position plays a key role in coordinating cross-functional stakeholders to ensure sustainable performance improvements and long-term customer satisfaction.
Key Responsibilities
Business Structuring & Territory Management : Define and implement an optimized business model, including clear territory allocation and ownership to maximize market coverage and efficiency.
Customer Communication Enhancement : Improve and streamline communication channels with customers to ensure clarity, responsiveness, and a consistent customer experience across all touchpoints.
Quotation Process Optimization : Reduce quotation turnaround time by simplifying workflows, improving coordination between teams, and enhancing process efficiency.
Installed Base Development : Increase penetration of the installed base by identifying growth opportunities, promoting service offerings, and strengthening customer relationships.
Spare Parts Standardization :Standardize spare parts selection processes to ensure consistency, reliability, and cost-effectiveness in customer proposals.
Performance Improvement (MFA & Order Intake) : Drive continuous improvement in MFA scores and overall order intake while ensuring backlog stability and sustainable business growth.
Profile
Proven commercial experience in an Aftermarket and/or B2B environment, ideally within a multi-country or international context.
Customer-Centric Mindset Strong focus on customer satisfaction, with the ability to understand needs, build trust, and deliver tailored solutions.
Stakeholder Management
Demonstrated ability to collaborate and influence cross-functional and multi-country stakeholders in a complex organizational environment.
Analytical & Performance-OrientedAbility to monitor KPIs, identify performance gaps, and implement actionable improvement plans.
Excellence : strong organizational and process improvement skills, with a focus on efficiency and standardization.
Communication Skills : Excellent communication and interpersonal skills, with the ability to convey complex information clearly and effectively.
Our commitment
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.
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