Account manager - saas

As an Account Manager (AM), you will oversee the end-to-end order fulfillment process for clients, collaborating closely with BD, Sales, and internal teams to ensure seamless post-contract execution—from order requests and payment follow-up to delivery coordination. Your primary KPI will be driving client order profitability while fostering long-term relationships to maximize repeat business and revenue growth.


Key Responsibilities

1. Order Management

* Review and process client orders, coordinating with Supply Chain, Logistics, and Finance teams to schedule deliveries.
* Monitor payment status and initiate fulfillment upon confirmation of receipt.
* Resolve order-related exceptions (e.g., delayed payments, logistics issues) to ensure client satisfaction.

2. Cross-functional Collaboration

* Partner with BD and Sales teams to streamline the client journey from contract signing to delivery.
* Align with internal stakeholders to meet client-specific delivery requirements.

3. Client Relationship Management

* Conduct regular check-ins to assess product performance, identify upsell/cross-sell opportunities, and gather feedback.
* Advocate for client-driven improvements in products and processes.

4. Performance & Risk Control

* Achieve monthly/quarterly order profitability targets and mitigate payment risks.
* Analyze client order data to develop strategies for increasing account value.

Requirements

* Language: Fluent in English and French (written/spoken). Chinese proficiency is a plus. Additional languages (German/Italian) are advantageous.
* Education: Bachelor’s degree or higher in Business, Marketing, Computer Science, or related fields.
* Experience: 3+ years in B2B account management, preferably in SaaS, hardware, or the beauty industry (skincare brands, medical aesthetics, salons/spas).
* Skills:
* Exceptional communication and stakeholder management.
* Data-driven decision-making and analytical agility.
* Results-oriented with resilience in fast-paced environments.
* Detail-focused with risk management acumen.

Preferred Qualifications

* Industry expertise in beauty client operations or established sector networks.
* Experience delivering combined hardware/software solutions.