Technical support engineer

About the Company


CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.


We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.


About the Role


In this customer-facing role, your primary focus will be ensuring partners and enterprise clients are expertly trained to demonstrate, install, and utilize CHCNAV products and solutions seamlessly. You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Key responsibilities include:


* Ensure the successful onboarding of new partners from both a hardware and software perspective.
* Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
* Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
* Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
* Support sales functions as a technical expert/consultant for surveying.
* Develop and update training materials.


About You

* Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.
* Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...
* Fluency in French and professional level of English – written and oral – are mandatory.
* Possess strong problem-solving skills and excellent analytical skills.
* Presentation and public speaking skills, including training and technical demonstrations.
* Comfort with learning new computer applications.


Note: To be considered for this position, candidates must already live and eligible to work in France.


Travel Requirements

There‌ ‌are‌ ‌some‌ ‌travels‌ ‌required‌ ‌in‌ ‌this‌ ‌role‌‌ ‌-‌ ‌including‌ ‌travel‌ ‌to‌ ‌a business‌ ‌partner‌ ‌or‌ ‌customer‌ ‌locations,‌ ‌trade‌ ‌shows,‌ ‌visit‌ ‌strategic‌ ‌accounts,‌ ‌other regional‌ ‌trips‌ ‌to‌ ‌support CHCNAV France team.


What we offer

* A job in an international result-oriented company where you can make full use of your skills.
* Excellent business environment and career prospect in dynamic, high growth market.
* The opportunity to develop yourself and be part of a fast-growing global company.
* Remuneration commensurate with experience.