Tech. expert(e)

Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar. Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain. Rejoindre Bergerat Monnoyeur, c’est intégrer un groupe international solide où chaque talent peut laisser sa marque Job Description Summary JOB PURPOSE On the basis of activities assigned by his/her superiors, the expert technician carries out complexitinerant interventions and provides technical support to operational teams. He/she contributes to the technical training of operational teams. Job Description SIGNIFICANT ACTIVITIES Technical expertise - Act as a technical reference for internal stakeholders - Support and intervene with operational teams in the event of technical difficulties - Provide technical justification for warranty claims and pass on information to internal stakeholders (warranty department, etc.) - Participate in or contribute to the drafting of operating procedures, in collaboration with product teams Intervention - Perform complex diagnostics - Draw up lists of parts required for the work to be carried out, in order to draw up an estimate if necessary required - Prepare work (parts, consumables, tools, etc.) - Carry out complex preventive and corrective maintenance work on equipment (overhauls, etc.) based on maintenance plans and operating procedures - Parameterize and calibrate equipment (on-board electronics, etc.), on the basis of customer application - Escalate intervention reports that mention quality-related problems from materials to product teams - Complete the various business documents and tools relating to operations (reports, etc.). hours worked, logbooks, etc.) - Report daily on activities to line management (alerts, tasks carried out, etc.) - Occasionally provide back-up on another perimeter (geographical, sector, activity, etc.) Technical training - Contribute to establishing the skills development plan for operational teams, based on operational needs - Transmit technical expertise and lead technical training courses for internal stakeholders (operational teams, etc.) or external stakeholders (customers, etc.), in collaboration with the technical training teams - Contribute to the validation of the knowledge acquired by the operational teams, in collaboration with the line manager RESPONSIBILITIES AND SCOPE FOR ACTION - Ensure the quality and timeliness of roaming operations - Ensure compliance of workstations and tools (vehicle, tools, etc.) - Act as a technical reference for internal stakeholders - Contribute to the technical training of operational teams - Contribute to the continuous improvement of materials, in collaboration with internal stakeholders - Know and strictly apply health and safety rules (personal protective equipment, procedures, working alone, etc.) - Know and strictly apply the rules of the customer's risk prevention plan - Know and strictly apply environmental rules (sorting, anti-contamination, etc.) - Respect standard times - Know and apply internal and external compliance procedures and rules - Perform on-call duties as required PROFESSIONAL KNOWLEDGE DIPLOMA(S) AND/OR EXPERIENCE(S) Vocational baccalaureate to Bac 2 level in maintenance, mechanics or electrical engineering and/or 5 to 10 years' significant experience preferred SPECIFIC KNOWLEDGE(S) Technical skill(s) - In-depth professional knowledge in the technical field (mechanical, electrical, electrical engineering, hydraulics, etc.) - General knowledge of products (ranges, functions, etc.) - General knowledge of health, safety and environmental regulations - Basic knowledge of IT tools and information systems - Intermediate level in English (A2) Behavioral skill(s) - Analytical skills - Relational skills - Rigor - Pedagogy - Autonomy - Exemplarity - Adaptability - Responsiveness