Atr - internship customer line

Job Description: *Envie de rejoindre l'aventure ATR ? Une offre d'alternance vient de s'ouvrir sur notre site à Toulouse En 2025, ATR est labellisée *Happy Trainees. *92.8% des étudiants recommandent notre entreprise à l'issue de leur alternance ou de leur stage. *Ce que nous allons faire ensemble :* Être stagiaire chez ATR, c'est être intégré au sein d'une équipe comme un membre à part entière avec un véritable périmètre d'intervention et des responsabilités. Dans le cadre de la production d'avion neufs, au sein du Programme d'ATR, la relation client a pour mission d'accompagner le client tout au long de la production de son avion. Le stagiaire évoluera au sein de l'équipe satisfaction client, dans la Customer Line, et collaborera avec plusieurs personnes de différents métiers tels que la production, la qualité et le bureau d'étude. ACTIVITES : - Participer à la mise en place des indicateurs de l'équipe - Amélioration du process existant afin d'améliorer la satisfaction client - Support à l'activité de Customer Acceptance & Delivery Manager (visites clients / rachat des points / livraisons) - Rédiger les tutos de l'activité du service afin de faciliter l'arrivée de nouveaux arrivants - Mettre à jour le catalogue de points récurrents - Communication au près du service et des Clients sur le suivi de ces points (nouveaux points, mise en place des traitements correctifs, efficacité, rapport hebdo etc) PROFIL : Vous êtes en stage de fin d'étude Bac 5 Vous êtes autonome, bon(ne) communiquant(e), motivé(e), curieux(se) et proactif(ve). Vous êtes doté(e) de qualités d'analyse, de synthèse, d'une volonté d'apprendre et d'un fort esprit d'équipe De par votre formation, et votre curiosité personnelle vous justifiez de connaissances générales en qualité Vous parlez Anglais *Ce stage est fait pour vous:* * Ecole d'ingénieur, BAC 5 * Savoir s'adapter, s'intégrer et gérer le stress * Anglais obligatoire *Calendrier* Démarrage Janvier 2026 Durée 6 mois (maximum légal 6 mois) *Comment se passe le processus de recrutement ?* Le processus de recrutement se passe en deux étapes après la réception de votre candidature : * Analyse des CV * Entretien technique Manager : Le responsable du stage vous contactera pour un entretien de recrutement *Want to join the ATR adventure? An apprenticeship opportunity has just opened on our site in Toulouse In 2025, ATR has been awarded the *Happy Trainees* label. 92.8% of students recommend our company after their work-study or internship. *What we will do together:* Being a trainee at ATR means being integrated into a team as a full member with a real scope of intervention and responsibilities. You will have the opportunity to learn and develop your skills and experience within a market leading company! On the New production aircraft environment, inside the ATR Program, the customer relationship has the mission to support the customer all along the aircraft production up to the delivery. The trainee will evolve inside the customer satisfaction team, inside the Customer Line, and will collaborate with several people from different services like Production, Quality or Design Office. ACTIVITES : - Participate in the implementation of team indicators - Improve existing processes to improve customer satisfaction - Support the Customer Acceptance & Delivery Manager's activities (customer visits/buyback /deliveries) - Write tutorials for the department's activities to facilitate the onboarding of new employees - Update the catalog of recurring points - Communicate with the department and customers regarding the follow-up of these points (new points, implementation of corrective actions, efficiency, weekly reports, etc.) PROFILE : - You are completing your final year of a Master's degree - You are independent, a good communicator, motivated, curious, and proactive. - You have analytical and synthesis skills, a willingness to learn, and a strong team spirit. - Through your education and your personal curiosity, you demonstrate general knowledge in quality - Speak French *This internship is designed for you* * Final year engineering school * Know how to adapt, to integrate and to handle the stress * English and French needed *Calendar* Starting date: January 2026 *How does the recruitment process work?* The recruitment process takes place in two stages after receiving your application : * Analysis of your CV * Technical interview with Manager: Last step of the process you are almost there! The course manager will contact you for a validation interview. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Avions de Transport Regional (ATR) GIE *Contract Type:* Internship *Experience Level:* Student *Job Family:* Programme & Project Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.