Helpdesk technician

Certeurope, a subsidiary of the Italian Infocert Group, is the leading French certification authority. Currently undergoing a major transformation, we offer a complete range of solutions for the digitalization of business processes: electronic signature platform, customer onboarding and KYC (Know Your Customer) but also PKI (Public Key Infrastructures) solutions.

In a context where remote work is becoming more and more popular and the limitation of travel is a necessity for everyone, we seek to offer solutions that allow companies to transform their organizations.

In this context, we are looking to strengthen our sales team by recruiting a Account Manager dedicated to our digital trust value proposition.


Job Description

As part of the Security & Compliance team, you will be responsible for providing technical support to employees of Tinexta France, Certeurope, Euroquality, and ABF—all part of the Tinexta Group and located in the same offices in Paris.


Main Responsibilities:

The Helpdesk Technician provides technical support to users by responding to their requests and resolving IT issues.

Key responsibilities include:

* Receiving and handling user support requests (via phone, email, ticketing system)
* Diagnosing and resolving technical issues (hardware, software, network, office tools)
* Escalating complex problems to higher-level technical teams if necessary
* Installing, configuring, and updating IT equipment (workstations, printers, peripherals)
* Managing and tracking incidents using a ticketing tool
* Writing procedures and technical documentation for users
* Training and assisting users on company tools and software
* Ensuring compliance with IT security best practices


Required Skills:

Technical Skills:

* Proficiency in Windows, macOS, and Linux operating systems
* Knowledge of computer networks (TCP/IP, Wi-Fi, VPN)
* Experience with remote support tools and ticket management systems
* Solid understanding of office software (Microsoft Office 365, etc.)
* Basic knowledge of cybersecurity and data protection
* Familiarity with hardware troubleshooting (PCs, printers, peripherals)

Interpersonal Skills:

* Excellent communication and teaching skills
* Strong service orientation and active listening
* Rigorous and organized
* Responsive and able to manage priorities
* Team player and able to work independently


Candidate Profile:

* Degree in IT (at least a two-year degree such as BTS SIO, DUT Informatique, or equivalent)
* Previous experience in a similar role is preferred
* Good command of French and technical English


Career Development Opportunities:

The Helpdesk Technician may grow into roles such as:

* Level 2/3 Support Technician
* Systems and Network Administrator
* IT Manager
* Support Engineer



What will you find at Certeurope ?

* Offices in the center of Paris
* A friendly working environment and a benevolent atmosphere
* An international environment with exchanges with our head office in Italy but also with our subsidiaries in Europe