Snr. principal operations engineer – iga tech lead

Lilly allie le soin à la découverte pour améliorer la vie des gens partout dans le monde. Lilly est un chef de file mondial des soins de santé, avec son siège à Indianapolis. Nos collaborateurs travaillent à découvrir et à fournir à ceux qui en ont besoin des médicaments qui transforment la vie, à améliorer la compréhension et la gestion des maladies et à redonner à nos communautés grâce à la philanthropie et au bénévolat. Nous donnons le meilleur de nous-mêmes à notre travail, et nous accordons la priorité aux personnes. Nous recherchons des collaborateurs déterminés à améliorer la vie des gens dans le monde entier.

Eli Lilly is a global healthcare leader dedicated to discovering and delivering life-changing medicines. Our Cork site is home to over 2,000 employees across 60+ nationalities, offering hybrid working, competitive benefits, and a strong commitment to diversity, equity and inclusion.

We are seeking a Senior Principal Operations Engineer to lead and direct the IGA Cork team in the day-to-day management and resolution of identity incidents, ensuring secure and timely access to enterprise resources. 

This role includes participation in a structured on-call rotation covering the weekends and country holidays, to support our ‘follow the sun’ model across Kuala Lumpur, Cork and the U.S. IAM teams.The on-call responsibilities are designed to support critical operations and ensure timely resolution of issues outside standard working hours supporting 24/7 operational resilience.

Team members will work two weekend shifts (Saturday & Sunday,) every 4–6 weeks on a rotating schedule for time on call and receive a fixed on-call allowance per day paid monthly in arrears. In addition to the on-call allowance, additional premiums for hours worked during the on-call period will apply at an hourly rate for each hour worked, paid monthly in arrears.

Why this role matters:

The This technical leadership role is responsible for the delivery and 24/7 support of Lilly’s Identity Governance platforms and services. You will own day-to-day IAM operations — covering incident, change, and problem management — while collaborating with the Operations Manager, Service Leads, and other technical leads to drive compliance, risk reduction, and operational excellence.  

How you’ll make an impact:

Team and Technical Leadership:  

• Manage and develop high-performing identityoperationsengineers.    

• Provide coaching, career development, performancemanagementand professional growth opportunities.

• Foster a culture focused on innovation, continuous learning, and operational discipline.  

• Cultivate a diverse and inclusive team fostering different perspectives and backgrounds.     

• Keepabreast of the latest developments in IAM technologies, security threats, and regulatory changes. 

• Drive the adoption of innovative and creative solutions to address complex, global IAM problems. 

• Serveastechnicalleadandanescalationpointforteam members. 

Operational Excellence:  

• Provide technical leadership in the execution and processesfor escalations, incident management, change management, problem resolution and continuous improvementthat enable the support of 24/7 services. 

• Continuously monitorIAMidentitygovernancesystemsperformanceandhealth to ensureoptimaloperation. Perform regular maintenance tasks to prevent issues.

• Respond promptly to system alerts and incidents, troubleshoot issues, and implement solutions to restore services as quickly as possible.

• Manage andmaintainallcomponentsof IAMidentity governancesystems. Ensure that all systems areup-to-datewith the latest patches and security updates.

• Analyze system performance metrics and make recommendations for improvements. Implement changes to enhance system efficiency and reduce downtime.

• Maintain detailed documentation of system configurations, procedures,andincident reports. Provide regular status updates and reports to management.

• Work closely with other IT teams, developers, and stakeholders to ensure seamless operation of services. Communicate effectively to resolve issues and implement changes.

• Assess current system capacity and plan for future growth. Ensure that resources areallocatedefficiently to meet demand.

• Provide technical support to usersas it pertains to issues and requests on Identity services.

• Support response to audit and compliance requestspertaining toIdentity services.

• Develop and implement solutions to resolve identified problems. Ensure that solutions are tested andvalidatedbefore deployment.

• Perform detailed root cause analysis and document findings. Develop and implement corrective actions to prevent recurrence.

• Proactivelyidentifyopportunities for process improvements and implement best practices to enhance problem management processes. 

Experience required:

• Bachelor's degree in Computer Science, Engineering or related technical field.  

• 5+ years of proven experience insupporting,deliveringandsecuringIdentity and Access Managementservices.

• 5+ years of experience in Identity and Access Management with deepexpertiseinareas like identity provisioning, access management, identitygovernanceandadministration.

Additional Preferences: 

• ExperienceinMicrosoft Identity Manager, EntraID,andSailPointIIQ.
• Experience with IT service management (ITIL).  

• Effective collaboration with other technical counterparts, Leaders and Stakeholders, to deliver andsupportIAM solutions. 

• Ability to work with a distributed and virtual team. 

• Critical thinking, analytical skills, and thought leadership. 

• Excellent communication and presentation skills, and ability to adapt messaging for diverse audiences.  

• An understanding of common services used in cloud-basedarchitecture, with experience in AWS and/or Azure, and awareness of cloud platform security and controls. 

• Relevant certifications such as CISSP, CISM, or similar. 

Lilly s’efforce d’aider les personnes handicapées à s’engager activement dans le monde du travail, en leur garantissant l’égalité des chances lorsqu’elles postulent à un emploi. Si vous avez besoin d’un aménagement pour soumettre un CV pour un poste chez Lilly, veuillez remplir le formulaire de demande d’aménagement () pour obtenir de l’aide. Veuillez noter qu’il s’agit d’une demande d’aménagement dans le cadre de la procédure de candidature et que toute autre correspondance ne recevra pas de réponse.

Lilly ne pratique aucune discrimination basée sur l’âge, la race, la couleur, la religion, le sexe, l’orientation sexuelle, l’identité sexuelle, l’expression sexuelle, l’origine nationale, le statut d’ancien combattant protégé, le handicap ou tout autre statut protégé par la loi.