Head of front office - professional services m / f

Nous rejoindre, c’est intégrer un groupe multi-expert, solide et proche de ses clients, 1er bancassureur en Europe et 1er assureur en France.

Nous sommes implantés dans 10 pays et comptons plus de 6 700 collaborateurs dans le monde pour répondre aux besoins en protection et en épargne de nos clients. Nous les accompagnons à travers nos quatre grands métiers en :

* Epargne et retraite
* Prévoyance, emprunteur et assurances collectives
* Assurances dommages
* Santé et territoires

Le groupe Crédit Agricole Assurances s’est construit autour de la volonté d’être un assureur complet, diversifié et international au service de ses partenaires, notamment les Caisses régionales de Crédit Agricole et LCL.

NOTRE ENGAGEMENT RH
Pour favoriser l’épanouissement professionnel de nos collaborateurs, nous nous engageons chaque jour en faveur de leur bien-être. Pour cela, nous attachons une attention particulière aux nouveaux modes de travail et de management ainsi qu’à la qualité de vie au travail.

Convaincus que la Diversité est une source d'enrichissement pour tous, nous sommes engagés en faveur de l'inclusion. Nos postes sont ouverts à toutes et tous, quels que soient les handicaps ou les singularités de chacun.

Consultez nos offres et découvrez les avantages à nous rejoindre : télétravail, engagement sociétal, dispositif de rémunération.

Visitez notre page recruteur.

Amundi Technology is an Amundi entity in charge of the design, development, commercialization and support of technology solutions for the savings and asset management industry. The 1200 professionals, located between Paris and Dublin, are also in charge of Amundi's IT. Amundi Technology's journey began by crafting solutions for our own success. We designed the ALTO platforms that span a wide spectrum of investment strategies and asset classes. In 2021, Amundi Technology has been created to accelerate the design, development, promotion and commercialization of the ALTO platforms. The ALTO suite is composed of 5 offers : ALTO Investment (portfolio management tool), ALTO Wealth & Distribution (discretionary management and advisory solution), ALTO ESR (Employee Savings and Retirement Solution), ALTO Sustainability, ALTO Asset Servicing.

Project & Professional Services for ALTO Investment team is responsible for the onboarding of client on ALTO products and services. The team is responsible for client’s implementation projects but can also step in during the business development or support phase.

Role description

Build & Manage the team across various countries
Define clearly the vision and ambition of the team
Bring market knowledge, perform competitive analysis and define outsourcing possibilities
Industrialize processes & onboarding methodology
Manage conflicts
Empower team and enhance productivity
Build trust and credibility

Key Responsibilities

* Accountable for Portfolio Management, Dealing and Reporting streams
* Motivate the team and ensuring continuous improvement within the team
* Set directions for the team and coordinate resources
* Manage capacity planning, budgeting, resource allocation and staffing across geographical zone
* Manage new recruitments
* Manage escalations related to the stream for all clients
* Define and constantly improve the vision and strategy for the team
* Foster creativity
* Manage resources (annual appraisal, mobility)
* Provide and prepare communications on team achievements and KPI’s
* Collaborate with Product and R&D to deliver clients gaps
* Represent Amundi Technology on steering committee for clients
* Define requirements to enhance the onboarding process with third parties platforms (EMS, direct counterparties, etc.) / in collaboration with the partnership team
* Support presales teams on exploratory project phases
* Ability to analyze data and make data-driven decisions
* Excellent communication, presentation and writing skills
* Highly organized, ability to manage several priorities and excellent attention to detail
* Client-oriented
* Reliable
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