Responsable des réservations - tour operator (anglophone)

Responsable des Réservations - Tour Operator (anglophone)

Référence :

Etablissement : Reims

Domaine : MBA Management de l'Hôtellerie & du Tourisme, MBA Manager de Projet Événementiel

Type de poste : Temps plein - CDI

Type de contrat : Secteur : Tourisme

Localisation : Royaume-Uni

Notre École Tunon recherche pour un de nos partenaires :

* un(e) Responsable des Réservations - Tour Operator

The successful candidate will be joining a happy and motivated team of 9. We are seeking a bubbly Reservations Executive to join our professional team managing our B2B clients in this busy and varied role.

The Reservations Executive should ideally be from a Tour Operator or Customer Service background.

The individual will need to possess strong organisational skills and have a keen eye for detail along with the determination to produce results in a pressurised work environment.

An outgoing personality coupled with a good sense of humour will see you fitting into a team of experienced professionals.

A full induction and training programme for the role and systems used in house will be offered.


Key Responsibilities :

* Pro-actively develop and maintain a sufficient knowledge of our product ranges
* Answering and dealing with a high number of calls and emails
* Processing reservations and understanding special rates and contracts
* Handling customers and suppliers in a prompt, friendly and efficient manner by telephone and in writing.
* Providing booking advice and assistance for our customers and suppliers.
* Ability to multi task and take on additional tasks as required by management
* Ensure all confirmations and bookings are processed correctly
* Process client payments
* Deal with customer / supplier issues and complaints
* Attending trade nights and fam trips to develop product knowledge
* Liaising with suppliers
* Normal working hours : 9.00 a.m. to 5.30 p.m. Monday to Friday
* Occasional Bank Holiday and change of hours may be required at peak times
* Working as a team with all employees, ensuring your fellow staff members have additional support as and when required


Skills Required :

* Confident telephone manner
* Excellent customer service skills
* Demonstrate excellent attention to detail
* Computer literate – training will be provided on our in-house system
* Numeracy skills
* Interest in food, restaurants and other leisure products
* Knowledge of geographical locations and the British Isles would be an advantage
* Ability to work with a sense of urgency and meet deadlines
* Excellent written and verbal skills
* Must be able to work under pressure whilst maintaining a great sense of humour
* Any other languages spoken would be an advantage


Perks :

* Flexi time offered upon successful completion of the probation period
* Perk box entitlements
* Quarterly office entertainment
* Summer and Christmas Parties
* Fam trips
* Discounted attractions

Chaque candidature sera étudiée par nos soins après réception de votre dossier. Toute autre demande ne sera pas retenue.

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