Charge(e) de planification clients

CHARGE(E) DE PLANIFICATION CLIENTS page is loaded


CHARGE(E) DE PLANIFICATION CLIENTS

Apply remote type Hybrid locations AIX EN PROVENCE time type Full time posted on Posted 23 Days Ago job requisition id JR602

Bergerat Monnoyeur, concessionnaire unique de Caterpillar en France, commercialise une large gamme de plus de 300 modèles de machines.
Chaque jour, nos 1 000 techniciens interviennent partout sur le territoire pour assurer l'entretien et la réparation des équipements de nos clients.
Rejoignez une entreprise leader dans son domaine, au cœur de l’innovation et du service, en tant que Chargé(e) de Planification Clients basé(e) à Aix-en-Provence (13).

Job Description Summary

JOB PURPOSE

On the basis of the activities assigned by his/her superiors, the customer services officer receives service requests and plans the interventions of the field operational teams, from the opening of the service request to the invoicing of therepair order.
He/she is responsible for ordering the parts required for repairs.

Job Description

SIGNIFICANT ACTIVITIESPlanning- Receive requests for assistance from internal and external stakeholders (customers, operational teams, etc.) via all types of channels (telephone, e-mail, business tools, etc.)- Supporting and advising stakeholders on their requests interventions- Leading and coordinating itinerant operational teams within its perimeter- Open and track intervention files for each request in the tool business- Plan interventions (estimates, authorizations, customer satisfaction, etc.) in the business tool, on the basis of internal and external customer intervention conditions, in compliance with working time regulations- Communicate changes in work schedules to internal and external stakeholders (customers, operational teams, etc.) and reschedule if necessary- Process orders for parts and equipment required for interventions and follow up on external orders- Plan and organize, where necessary, periodic general safety inspections of equipment within its scope, in collaboration with internal stakeholders Administrativemanagement - Allocate supplier invoices to service providers- Ensure receipt of all necessary documents before scheduling work (signed quotation, purchase order, etc.).- Read and process intervention reports to validate closure- Invoice repair ordersWarranty- Compile warranty documentation for warranty claims, in collaboration with internal stakeholders (technical teams, warranty, etc.)RESPONSIBILITIES AND SCOPE FOR ACTION- Guaranteeing the conformity, quality and timeliness of intervention planning- Ensure the creation and follow-up of intervention files in the tool business- Responsible for ordering parts and equipment required for operations- Know and apply internal and external compliance procedures and rulesPROFESSIONAL KNOWLEDGEDIPLOMA(S) AND/OR EXPERIENCE(S)Bac to Bac +2 level in an administrative, logistics or technical field and/or significant experience preferredSPECIFIC KNOWLEDGE(S)Technical skill(s)- General administrative knowledge (planning, order management, etc.)- Basic technical knowledge (mechanical, electrical, electrical engineering, hydraulics, etc.)- General knowledge of IT tools and information systems Intermediate level in English (B1)Behavioral skill(s)- Interpersonal skills- Thoroughness- Organization- Responsiveness- Active listening- Adaptability

To see all the vacancies within the Monnoyeur Group, you can click on "Clear all" and select the filters you want.

By joining Monnoyeur, you'll be part of a team that empowers you to take initiative, values your unique perspective and encourages you to drive positive change while respecting our values of Entrepreneurship, Friendliness, Courage and Respect.

We cultivate a culture that fosters innovation, teamwork and growth through our ILEAD leadership principles - Inspire, Link Up, Empower, Care and Deliver.

Our people are our most valuable asset in serving the business community as a trusted local partner in capital goods for industry, construction and agriculture. We offer a comprehensive range of services - from sales and leasing to training and digital transformation. Our proximity to our customers enables us to understand their unique needs, adapt our solutions and continuously improve our offerings, especially in the areas of digital and energy transformation.

Our workplace is an inclusive and supportive environment that celebrates diversity and equal opportunity. Rooted in our Diversity Charter, signed by our CEO Philippe Monnoyeur in 2020, our social and human resources policies focus on fostering a non-discriminatory environment where every individual can thrive.

#J-18808-Ljbffr