Order management specialist / chargé·e d’administration des ventes

FR Version: Dans le cadre d’un remplacement pour congé maternité, nous recrutons un·e Order Management Specialist / Chargé·e d’Administration des Ventes (ADV) - 5 mois CDD contrat avec possibilité de prolongation pour rejoindre une entreprise internationale d’édition de logiciels. Le poste est rattaché à la Direction Financière, au sein de la Order Management Team (OMT), et couvre un périmètre clients EMEA (Europe / Middle East / Africa). EN Version: As part of a maternity leave replacement, we are recruiting an Order Management Specialist / Sales Administration Officer (ADV) - 5-month fixed-term contract with the possibility of extension to join an international software publishing company. The position is based in the Finance Department, within the Order Management Team (OMT), and covers EMEA (Europe/Middle East/Africa) customers. FR Version: Dans un contexte international, vous jouez un rôle clé dans le cycle de vie des commandes clients, depuis leur validation jusqu’à la livraison effective des produits. Vérifier et valider la conformité des bons de commande clients dans Salesforce Réaliser les paramétrages nécessaires dans les outils internes, incluant, lorsque requis, la génération et l’activation des accès clients Assurer la livraison administrative des produits permettant l’accès aux solutions Permettre la reconnaissance du revenu et la facturation dans le respect des règles financières internes Gérer les échanges quotidiens par email avec les clients et les équipes internes Travailler en interface avec les équipes Sales, Sales Operations et Customer Success Management Veiller à la fiabilité des données et au respect des processus Contribuer à l’amélioration continue des pratiques d’Order Management EN Version: In an international context, you play a key role in the customer order lifecycle, from order confirmation to actual product delivery. Verify and validate the compliance of customer purchase orders in Salesforce. Make the necessary settings in internal tools, including, when required, generating and activating customer access. Ensure the administrative delivery of products enabling access to solutions. Enable revenue recognition and billing in accordance with internal financial rules. Manage daily email exchanges with customers and internal teams. Work closely with the Sales, Sales Operations, and Customer Success Management teams Ensure data reliability and compliance with processes Contribute to the continuous improvement of Order Management practices FR Version: Bac 2 minimum : BTS (SAM / MCO / (GPME), /Commerce International) BUT/DUT GEA ou équivalent. Expérience 5 à 10 ans d’expérience sur un poste d’Order Management / ADV, idéalement dans un environnement international ou B2B. Compétences techniques Anglais opérationnel indispensable (écrit et oral) Maîtrise des CRM, idéalement Salesforce Capacité à comprendre les processus de livraison de solutions logicielles Compétences comportementales Rigueur et fiabilité Orientation client Sensibilité financière Capacité à travailler en interface Organisation, autonomie et esprit d’équipe EN Version: Experience 5 to 10 years of experience in an Order Management/Sales Administration role, ideally in an international or B2B environment. Technical skills Operational English essential (written and spoken) Proficiency in CRM, ideally Salesforce Ability to understand software solution delivery processes Other skills Rigorous and reliable Customer-focused Financial awareness Ability to work in an interface role Organized, autonomous, and a team player Company Overview At Axway, we’re more than a company—we’re a pioneer. For 25 years, we’ve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries, 11,000 customers, and a global team of over 1,400 passionate professionals, Axway is driving the future of enterprise integration. We’re on a mission to be the leader in our space, empowering our customers with secure, mission-critical software to manage and deliver impactful business outcomes from all their digital business interactions. Why Axway? We believe in the power of togetherness. When you’re part of Axway, you’re part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite, you’ll find camaraderie, collaboration, and the support of leadership to inspire you daily. Here, you’ll grow, innovate, and succeed because we’re better together. Each step forward in your personal journey is one we take as a team. Join us, and let’s accomplish extraordinary things together. Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: https://www.axway.com/en. Ready to shape the future? Let’s get started—because at Axway, together, we can. Together, we will. Axway is an AA and EEO employer LI-SV1