Stock controller

Job Scope:

Working with the Boutique Manager, this role contributes to the smooth daily run of the stock room and Omnichannel operation


Main Duties & Responsibilities

* Provide an efficient service to all sales associates including but not limited to preparation of products, advising on stock availability
* Participate to the delivery of products and ensure that received goods match with the quantities indicated on the packing list and ensure the good conditions of products
* Ensure that all products are boxed, labeled, and properly stored in the stockroom
* Ensure that all stock zones are clearly marked and tidy
* Support the introduction and maintenance of auto-replenishment to ensure sufficient availability of products on the shop floor
* Perform stocks transfers between stores when needed
* Perform rotative and full inventories counts
* Open and check the content of deliveries
* Prepare transfers and rebalancing
* Ensure stockroom maintenance & restocking, execute prices changes, contribute to prepare, and conduct cycle counts
* Support e-commerce operations by supervising stock allocation for order fulfilment and stock optimizing
* As needed, support for client experience, including running product to the sales floor
* Explain the stock discrepancies
* Monitor and enable e-commerce orders fulfillment with a goal to minimize order cancellations
* Allocate stock for order fulfilment

o Enable order fulfillment from stock available in stores

o Initiate and follow up on all necessary stock transfers related to e-commerce activity

o Monitor compliance for all transfer/rebalancing actions

* Monitor stock shortages and coordinate with supply chain on replenishments
* Working on the reporting tools and KPI’s for e-commerce Omni-channel operations:

o Order fulfilment activity, backlog, and lead-times

o Order cancellations

o Order fulfillment/Longtail store refusal rate


Position Requirements

* Bachelor’s degree in Business Management
* At least 5 years of relevant experience in the high-end retail fashion industry;
* Good knowledge of the stock/supply chain processes
* Able to work in a fast-paced environment
* Retail operational skills
* Customer service and results oriented
* Integrity and trust
* Proactive with good team spirit and able to take initiatives
* Computer skills
* Fluent in English