Onsite & dispatch technician (technical support specialist)

Make Progress Thrive

We succeed when we make our clients successful. We collaborate to sharpen our insights and amplify this success. We execute with excellence. Always.

We help customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking and cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators.

Role & Responsibilities

The Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for diverse technical environment. While the primary focus is on digital-first support, occasional onsite presence at various client locations worldwide is required. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance.

• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.

• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.

• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.

• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.

• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.

• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.

• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

Who are we looking for

• You have at least 4 years of experience on a similar role.

• Expertise in AV systems, hardware support, and network troubleshooting.

• French and English proficiency are both mandatory

• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).

• Strong communication skills, with a customer-focused approach to resolving issues.

• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.

• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent

Mandatory Skills:

Expertise in AV systems (experience working with technologies such as Extron, Crestron, Fusion, managed teams room devices), hardware support, and basic network troubleshooting.

Desired Skills/ Additional Skills:

CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent, OEM certifications.

What working at Wipro offers

• A competitive remuneration package including extended fringe benefits.

• Being part of the local Wipro South Europe family and supported by 260.000 enthusiast colleagues spread over the 6 continents.

• A state-of-the-art training platform so you can grow and become the best version of yourself.

• A dynamic working environment with room for personal development

• A career path within a global leading Technology firm

• At Wipro we find it important that you have a good work life balance so homeworking, working at the HQ

About Wipro

Wipro is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 260,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.