International customer success manager (english & german speaker)

# International Customer Success Manager (English & German Speaker)* Paris* Full-TimeFondé en 2014, Lemon Learning est LA Startup leader de l’adoption digitale. Nous proposons à nos clients un module s’intégrant à tous leurs logiciels d’entreprise. Ce module comprend des guides interactifs personnalisables qui aident les nouveaux collaborateurs à prendre en main facilement et rapidement ces outils.Cette approche innovante qui révolutionne la conduite du changement a permis à Lemon Learning de travailler avec plus de 180 entreprises dont de très grands groupes : Stellantis, Carrefour, Hermès, LVMH, ou encore Vinci.Aujourd’hui, Lemon Learning se développe à l’international avec l’ouverture de bureaux en Allemagne et aux Etats-Unis.## Job Description**Location:** Paris, France *(on-site preferred; remote from the UK or Germany possible)*About Lemon Learning:Lemon Learning is a fast-growing tech company specializing in **Digital Adoption Platforms (DAPs)**, trusted by major organizations such as **WHO, Emory University, Allianz, Adecco, BNP Paribas, Renault, and Air Liquide**. With **over one million users worldwide**, our mission is to revolutionize how people learn software, through **interactive, in-app guidance** that replaces outdated video tutorials and PDF manuals. **European leader in digital adoption**, driven by innovation, customer-centricity, and operational excellence.About the Role: We are looking for an **International Customer Success Manager** with experience in **consulting or client management** to join our growing global team.Fluency in **English and German** is essential, as you will manage a portfolio of international enterprise clients across **Germany, the UK, and other European markets**. You will act as both a **trusted advisor** and a **strategic partner**, ensuring that clients gain maximum value from our solution while contributing to Lemon Learning’s international growth. This position sits at the **intersection of consulting, customer success, and business development.**Key Responsibilities: Client Success & Relationship Management* Manage and grow a portfolio of **enterprise clients** across English- and German-speaking regions.* Build strong relationships with key stakeholders (C-level, IT, HR, Training departments).* Ensure customer satisfaction and retention through proactive follow-up and strategic guidance.* Analyze client usage data to recommend adoption and optimization strategies.Implementation & Consulting* Act as a **project lead** for new implementations: define scope, timeline, and deliverables.* Translate client needs into clear requirements and coordinate delivery with internal teams.* Provide product training sessions and documentation in English and German.Strategic Support & Business Development* Collaborate with the Sales team on **pre-sales activities** (demos, RFPs, business cases).* Identify **upsell and cross-sell opportunities** to expand client accounts.* Participate in **marketing localization** efforts for the DACH region and English-speaking markets.Collaboration & Feedback* Work closely with the Product team to share customer feedback and influence roadmap priorities.* Contribute to process improvements to enhance customer experience globally.## Preferred ExperienceProfile We’re Looking For:* **Bilingual or native-level English and German** (French is a plus).* **3+ years’ experience** in **Customer Success, Account Management, or Consulting** within a SaaS or tech environment.* Strong interpersonal and presentation skills, with the ability to engage senior stakeholders.* Solid understanding of **digital transformation, learning technologies, or software adoption.*** Comfortable in a **fast-paced, international startup** environment.* Self-driven, organized, and proactive — you know how to manage priorities autonomously.What We Offer:* **Competitive compensation package** based on experience.* **Hybrid or remote work** possible (from the UK or Germany).* **Relocation support** for candidates moving to Paris.* **Meal vouchers (€10/day)** and **transportation allowance (Navigo)**.* A **multicultural, collaborative, and ambitious** environment.* Regular **team events and offsites** in Europe.At Lemon Learning, we foster a culture of **diversity, collaboration, and innovation**. We welcome candidates from all backgrounds who share our passion for **empowering users worldwide**.* **Interview with our Talent Acquisition Specialist** – Let’s get to know each other (15 min)* **Interview with the Project Team Director** – Assessing your experience and fit (30 min)* **Interview with the HR Director** – Reviewing HR and organizational aspects (15 min)* **Final Interview with our CEO** – Strategic alignment and culture fit (15 min)## Additional Information* Contract Type: **Full-Time*** Location: **Paris*** **Possible partial remote**
#J-18808-Ljbffr