Servicenow business analyst hrsd

About the company

Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.


TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.


Required Technical and Professional Expertise:


* Experience as a HRSD business Analyst for ServiceNow implementation projects and AMS
* Strong understanding and experience of core HR processes and workflows .
* Proficiency in ServiceNow HRSD application and configuration.
* Prior extensive HRSD implementation experience
* Experience managing client requirements and small teams.
* Excellent analytical skills and business presentation skills.
* Experience working in an Agile project environment.
* Experience gathering and documenting client requirements.
* Strong client interfacing skills: a positive attitude, highly motivated, excellent communication, and interpersonal skills.
* Experience in creating user stories, functional specifications, and process documentation.
* Keeping abreast of new features and functionalities within ServiceNow related HRSD and suggesting ways to leverage them to improve efficiency and effectiveness
* Builds positive relationships with external clients by providing excellent service/support and consistent communication as appropriate
* Familiarity with project management methodologies, such as Agile, to effectively manage tasks and timelines
* Demonstrated ability to understand and apply complex business rules in technical configurations


Language: French + English


* ServiceNow Certified System Administrator (CSA)
* Any HR related ServiceNow Certifications
* ITIL v3 or ITIL v4 certification

3 plus years process consulting in ITSM, ITBM or equivalent



Responsibility of / Expectations from the Role:


Requirements Gathering and Analysis:

* Collaborate with business stakeholders to capture and define business requirements for ServiceNow HRSD solutions
* Analyze business needs and translate them into clear, actionable user stories or functional specifications

ServiceNow HRSD Configuration and Implementation:

* Support the configuration and customization of ServiceNow HRSD modules, including Case Management, Knowledge Management, Employee Document Management, and Onboarding/Offboarding.
* Collaborate with the development and technical teams to ensure proper integration of HRSD modules with other ServiceNow applications.

Process Improvement and Optimization:

* Identify opportunities for process improvements and provide recommendations to optimize HRSD workflows.
* Assist in the design and implementation of process automation solutions within the HRSD platform.
* Stakeholder Management and Communication:
* Act as the liaison between the HR and IT departments, ensuring clear communication and alignment of expectations.
* Conduct regular meetings with stakeholders to track progress, gather feedback, and ensure that requirements are being met.

Testing and Quality Assurance:

* Assist in the creation of test plans, and test cases, and conduct UAT (User Acceptance Testing).
* Ensure that ServiceNow HRSD solutions meet the defined business requirements and quality standards.

Documentation and Reporting:

* Design and implement scalable HRSD solutions, including development of user stories, process flows, and system architecture documentation.
* Document business processes, workflows, and user guides.
* Maintain clear and detailed documentation for future reference and knowledge transfer.



* Working at TCS
* Attractive fixed salary + variable compensation
* Holiday Bonus
* Profit sharing
* CSE
* Join an international group present in 50 countries
* Work on ambitious and innovative projects
* Participate in our community events: meetups followed by after-works, tech week, etc.
* And because we want to help you grow and improve, we offer regular training and participation in conferences.