Head of professional services - ai startup

HEAD OF PROFESSIONAL SERVICES · AI STARTUP


🚀 Your Mission

We are looking for a strategic and execution-focused Head of Professional Services to lead the design, implementation, and delivery of our AI-driven HR solutions for enterprise clients.

In this role, you will own the full lifecycle of service delivery — from onboarding and implementation to performance optimization — ensuring every customer realizes maximum value from our platform. You will lead a multidisciplinary team of consultants, engineers, and client success experts, while working cross-functionally with Product and Sales to align delivery with business objectives.

Your mission is to build a scalable Professional Services practice that drives enterprise adoption, accelerates time-to-value, and establishes HrFlow.ai as a trusted strategic partner.


👑 Responsibilities

* Lead and scale the Professional Services function across all segments and customer types.
* Oversee all client onboarding, solution deployment, and integration activities.
* Define delivery methodologies, project governance, and standard implementation playbooks.
* Serve as a senior point of contact for client executives during project delivery.
* Scope and negotiate Statements of Work (SOW), service packages, and delivery milestones.
* Coordinate internal resources and manage cross-functional collaboration with Product and Sales.
* Hire, mentor, and manage a high-performing services team (consultants, solution engineers, project leads).
* Build dashboards and performance metrics to track delivery efficiency and client outcomes.
* Act as a strategic advisor to customers on how to drive long-term success with HrFlow.ai.
* Contribute to commercial growth by supporting upsell/expansion opportunities through service excellence.


🎯 About You - Must Have

* 7+ years of experience in Professional Services, Customer Success, or Technical Consulting roles.
* Proven track record of managing enterprise implementations for HR Tech, SaaS, or AI solutions.
* Strong leadership experience: you’ve built and led cross-functional delivery teams.
* Deep understanding of solution delivery processes — from scoping to go-live.
* Excellent organizational and communication skills, in both English and French.
* Experience in managing C-level relationships with enterprise clients.
* Technical fluency in APIs, data flows, and system integrations.
* Outcome-driven and highly structured in problem-solving and delivery.


🎁 About You - Bonus

* Prior experience in a fast-growing tech startup or scale-up.
* Exposure to AI/ML concepts and their real-world applications.
* Experience building professional services packages and SOWs.
* Entrepreneurial or startup experience


🙌 Perks & Benefits

* High-impact leadership role in a fast-scaling startup.
* Competitive salary and variable compensation
* 1 fully paid international conference each year
* Generous time & paid vacation
* Gym club & public transportation
* Health & retirement packages
* Fun & smart colleagues
* Latest hardware


💌 Application process

* Drop your resume on hrflow.ai/careers
* Interview with our Chief Executive Officer
* Interview with our Chief Technology Officer
* Interview with our Head of Product
* Meeting HrFlow.ai Delivery & Sales Team


👥 Who we are


After two years of intense AI research and development at Ecole Normale Supérieure and Ecole Centrale Paris, HrFlow.ai was founded in June 2016 to solve the labor market and employment challenges at scale using the latest innovations in AI.


Having developed a proprietary AI and workflow technology from the ground up that unifies HR data silos, identifies the right candidates for the right jobs without bias, and automates it all, HrFlow.ai has already gained traction with over +1,000 clients, large and small.


HrFlow.ai raised an initial seed round of 2.3M$ in 2018 from some of the most successful technology entrepreneurs in Europe and the United States, including Xavier Niel (Free Telecom & Station F), Dominique Vidal (Index Ventures), Romain Niccoli (Criteo & Pigment), Jean-Baptiste Rudelle (Criteo), Franck Le Ouay (Criteo & LIFEN), Thibaud Elzière (Fotolia & e-Founders), and has since self-funded its growth.


We love AI engineering, problem-solving, and business. Join our diverse team and help us build the next chapter of our exciting growth!


Try out our technology here: https://labs.hrflow.ai.