Service area manager - digital services & ops

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.


About Volvo Group Digital Quality & Operations


Volvo Group Digital Quality & Operations (DQ&Ops) empowers every digital delivery team to operate efficiently, ensuring top-notch digital quality, security, and processes. The function is at the forefront of driving lean transformation, agile delivery, and operational excellence across the Volvo Group.

Context & Objective


As Volvo transitions to a multi-supplier IT operating model, the Service Area Manager for IT Operations is a key business-side governance role. This position ensures that HCL Tech, as our primary service integrator, delivers robust, compliant, and high-quality IT operations across all domains: incident, problem, change, release, monitoring, observability, vulnerability, patching, lifecycle, and security management. The Service Area Manager leads and develops a team of service leaders, each managing one of these domains, and is responsible for driving both the team and HCL Tech to achieve operational excellence.

Role Mission


The Service Area Manager – IT Operations is accountable for leading and developing a team of service leaders, each responsible for a specific operational domain. This role acts as the primary business-side interface with HCL Tech, ensuring that all domains are managed effectively and that HCL delivers according to contractual commitments, operational excellence standards, and Volvo’s strategic objectives. The SAM also ensures strong cross-functional collaboration with BIS and AS organizations, driving process maturity, operational performance, and continual improvement across all IT operations.

Key Responsibilities

-Lead, develop, and coach a team of service leaders, each responsible for a specific operational domain (incident, problem, change, release, monitoring, observability, vulnerability, patching, lifecycle, security).
-Drive HCL Tech’s performance and accountability across all operational domains, ensuring adherence to process frameworks (ITIL/ITSM), contract terms, and operational excellence.
-Develop and execute the IT operations governance strategy, ensuring alignment with Volvo Group’s digital and operational objectives.
-Foster a culture of continuous improvement, innovation, and business focus within the team and with HCL Tech.
-Oversee supplier relationship management, performance oversight, and operational coordination with HCL Tech, driving value from the partnership and maintaining consistent service quality.
-Ensure compliance with contractual, regulatory, and security requirements, supporting audits and quality assessments.
-Drive process harmonization, automation, and innovation across all operational domains.
-Ensure strong cross-functional collaboration with BIS and AS organizations to deliver seamless end-to-end IT operations.
-Represent Volvo in cross-functional governance forums and strategic initiatives with HCL Tech and other partners.
-Produce and communicate operational performance dashboards, insights, and reports for governance boards.


Who are you?

Required Competencies and Experience


University/Master’s Degree or equivalent in a relevant field.
Proven experience in leading IT operations or service management teams in a global, multi-suppliercontext.
Strong knowledge of ITSM/ITIL processes and frameworks, especially in incident, problem, change,release, monitoring, observability, vulnerability, patching, lifecycle, and security management.
Demonstrated ability to lead, develop, and coach diverse, multi-cultural teams and service leaders.
Experience in supplier management, outsourcing models, and contract governance, preferably with majorservice integrators such as HCL Tech.
Excellent communication, stakeholder management, and presentation skills.
Complete proficiency in English.


Leadership Skills


Ability to drive for results and deliver through others.
Strong prioritization and problem-solving skills.
High integrity, trust, and managerial courage.
Business-focused leadership style, with a commitment to fairness and continuous development.
Strong cross-functional collaboration and influencing skills.


Ready for the next move?

We are waiting your application !

In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.

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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.