Stage customer service emea polyamides h/f

Acteur majeur de la chimie de spécialités, avec des marques mondialement reconnues, Arkema réalise un chiffre d'affaires de 7,7 milliards d'Euros. Porté par l'énergie collective de ses 19 000 collaborateurs, le Groupe est présent dans près de 50 pays. Rejoignez nos équipes pour faire la différence !
Détails de la Mission

You will be joining the Technical Polymer Business Unit, as part of the Customer Service Team.

You will work in an international environment (Europe, Middle East Africa, South America) and on a wide product range (Monomers & Polyamides).

You will work in pairs with Supply Chain and Sales Representative.

1 - Supervision of:

- the solvency of the customers,

- the validity of the contracts,

- the respect of the prices,

- the payment conditions in respect with the international rules.

2 - Order Processing Management on a specific scope :

- Follow-up of the commercial offers, in relation with the Sales Represenatives,

- Follow-up of the customers needs and their forecasts, in relation with the sales Represenative and the Demand Manager,

- Follow-up of the order untill the delivery in relation with the plants, the logistics,

the forwarders and the customer credit department,

- Follow-up overdues & undues,

- Make sure accruals are up to date,

- Follow-up commissions for agents,

- Manage claims processing, return products processing,

- Consignment at customer follow up and billing,

- Manage samples processing from the shipment untill the arrival at destination, in collaboration with the sales representative.

3 - Project management :

- For new logistic flows

- For continuous improvement processes

- To improve the team's digitalization tools

Profil Recherché

Soft skills:

- Serious

- Strong iniciative

- Rigorous

- Good communicator

- Team player

- Problem analyst

Technical skills:

- IT System : Excel, Word, Powerpoint. SAP (module SD), Picaso, Sales Force are big plus.

- English : fluent.

- International Business, Sales, Customer Service, Logistics. Continuous Improvement management.