As a Reservations Agent at Zuma, every guest interaction sets the stage for an unforgettable dining experience, you’ll play a crucial role in managing customer calls and inquiries with efficiency, professionalism, and a commitment to delivering exceptional customer care. Join our team for the summer season 2025, please note this position is a seasonal contract (CDD).
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. This role will be based in Zuma Cannes, in the historic Palm Beach. Our luxurious year-round venue plays host to guests attending the many iconic events through-out the year. With a stunning terrace and a multi-format indoor dinning, Zuma Cannes is the go-to location within the South of France. Zuma is proud to be part of the Azumi restaurant collection.
Life at Zuma
Joining Zuma means becoming part of an inclusive global community that lives by three core values:
Honor the Mastery - we celebrate every detail, always striving for perfection– putting pride into everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:
* Comprehensive knowledge of our brands ensuring accurate data entry and system updates for all reservations
* Manage customer calls efficiently, amending bookings, and addressing inquiries with professionalism and care.
* Recognize and accommodate regular guests and VIPs, monitor waiting lists, and maximize seating capacity to enhance the guest experience
* Actively work closely with the Reception and Events teams to ensure seamless coordination
* Notify the Reservations Manager of any issues, and provide a thorough handover during shift changes for smooth operations
* Maintain a comprehensive understanding of the reservations system to efficiently confirm, cancel, and adjust bookings as required
What We Look For
Our ideal candidate embodies our values and brings:
* A genuine love for culinary experiences & a passion for Japanese cuisine
* Proven experience as a reservations agent in a luxury high-volume restaurant
* A natural team player who is at home working in sync with a large team
* Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
As part of our team, you’ll enjoy:
* World-Class training, designed to inspire and educate
* Global opportunities, experience hospitality around the globe with our five incredible brands
* Family Meals are shared daily
* Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
* Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.
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