Customer operations manager zapier make h/f

Lancé en 2021, Team.is est une start-up de recrutement spécialisée dans la chasse et le recrutement de profils IT, Digital, Ingénierie & Supply Chain.

Team.is c'est avant tout une entreprise à taille humaine animée par la passion du recrutement !

Team.is possède l'expertise et l'énergie pour s'attaquer à n'importe quel défi. Mais nous ne sommes pas des robots du recrutement. Nous sommes des consultants qui vivent et respirent ce que nous faisons ! Nous sommes déterminés à réaliser le meilleur travail possible pour cultiver des relations durables avec nos candidats et nos clients. Join them as a Customer Operations Manager and play a pivotal role in their customers' journey to success.Working hand-in-hand with the Head of Operations and Customer Operations Managers, you will BE helping to drive smooth and effective implementation of the company at their customers, and actively participating in building the product that will maximise value for their customers.

Vos missions, si vous les acceptez :
- Post-sales engagement :
Tailored client set-up : in collaboration with the Customer Operations Managers, you'll capture their new client needs and data for bespoke configuration, ensuring their solutions meet their exact requirements
User onboarding & training : facilitate engaging onboarding sessions and comprehensive training for users, making their transition to the platform as smooth as possible
Ongoing customer support : support clients to deliver prompt and effective solutions, and in developing client-specific features to enhance satisfaction
- Process and tool optimisation :
Innovate and refine scalable operations processes that grow with their client base, maintaining efficiency and quality
Own and develop their internal back-office tool (SuperAdmin), working closely with the tech team, to help the Operations team to always BE faster in client set-ups based on both clients and Operations teams needs
Develop specific automations and no-code integrations, leveraging no-code tools (e.g., Zapier, Make) to improve both Operations team productivity and clients set-up
- Product collaboration : act as the voice of their customers within the company, leveraging insights to steer the development of new features and improvements

Your Mindset
- A relentless doer who prioritises customer success above all
- A solver who sees every challenge as an opportunity
- A relationship builder who values strong connections with customers
- A growth-minded individual eager to scale with a dynamic company
- A team player keen on collaborating closely with product and engineering to shape our future

Avantages
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- Co-creation of the product : you will BE instrumental in the collaborative design of their product, setting industry standards and shaping the future of their operations.
- Strategic impact : as a key member of a close-knit team, you'll influence the strategic direction of client onboarding and success, ensuring their practices scale with their growth.
- Cross-functional synergy : you'll operate at the crossroads of all teams (Sales, Product, Engineering), embodying their client-first philosophy and driving initiatives that resonate across the organisation.