Learning program manager

What you will do

You will be to act as the Learning Program Manager for the delivery of the BEST Learning program supporting our Field Technicians, for the fast-paced Johnson Controls.

This role will have the opportunity to partner with the business to support the recruitment & retention of technicians, with diverse backgrounds & experiences and to grow a team of technical instructors, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.


You will have a passion for learning and all things technical and will be able to take that passion to deliver quality content to a diverse group of learners. You will be a self starter who wants to continuously improve & create new learning programs. You will also closely partner with other members of the learning team globally. Your team will touch employees, distributors and customers.

How you will do it

* Field experience, working with JCI HVAC& IREF products & systems, install & service in the field and customers
* Experience training colleagues, customers & partners on JCI HVAC& IREF products
* Project Management ability to plan, deploy and measure learning programs & delivery
* Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders
* Demonstrated ability to create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.
* Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)
* Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings
* Use strong interpersonal and communication skills to work effectively with a wide range of managers, instructors, SMEs and internal clients. • Ensure lessons learned and best practices from previous learning initiatives and deployments are captured and implemented into cross functional projects.
* Help implement metrics and evaluation protocols for learning deliverables in region. • Fostering a growth mind set and supporting the career growth and development of all learning team members
* Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment

What we look for

Required

* Extensive experience in Project/Program Management to support program management, scheduling, communications, delivery
* Previous experience from Learning and Development role
* Pervious experience in supporting teams who deploy learning across the EMEALA region
* Industry experience in a related field
* Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders
* Strong writing and communication skills in English and French language

Preferred

* Field experience, working with IREF/ HVAC, understanding of HVAC & IREF products & systems, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.
* Strong writing and communication skills in Dutch language
* Experience in delivering trainings
* Experience working in multinational organization

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