Strategic account manager

We're Hiring: Strategic Account Manager


About Us:

HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 104 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.

Join us in our journey to deliver the best service possible to the hospitality world!


Role Overview:

The Strategic Account Manager will be responsible for managing and growing relationships with key clients in the hospitality industry across France. This role involves understanding client needs, providing tailored software solutions, and ensuring the successful implementation and use of our products. The ideal candidate will drive customer satisfaction, identify new business opportunities, and work closely with cross-functional teams to deliver exceptional service. Strong communication, problem-solving skills, and an in-depth understanding of the hotel industry and hospitality software landscape are essential for success in this role.


Key responsibilities:

* Be involved in the development and implementation of sales and marketing projects, together with associated activities for getting potential customer's attention
* Provide HRS with thorough research & analysis of the local business competition for gaining competitive edge.
* Involvement in the development of HRS market research and sales strategy.
* Acquisition of new customer leads using all available methods: phone, participation in exhibitions, events, presentations
* Meet assigned strategic account goals in accordance with the company targets.
* Maintain regular contact with the customers and partners of HRS.
* Establish strong, long-term client relationships.
* Liaise with local customers in local language and response to international customers in English correspondence
* Organise sales and marketing events for customers.
* Be HRS representative for all HRS corporate interests and its Brand when liaising with customers


What We’re Looking For:

* A minimum of 5 years’ experience in the hospitality industry. This should include at least one of the following positions: Front Office Manager, Front Office Supervisor, Sales Manager and S&M Director.
* Be an experienced user of: Hotel Systems and POS systems.
* Willing to travel nationally and internationally.
* Business results oriented.
* Be pro-active and have a positive ‘can-do’ attitude.
* Show a professional work ethic together with a sense of responsibility.
* Display excellent communication and entrepreneurial skills.
* Show a drive and passion for improving sales.
* Maintain a desire to learn and succeed.
* Be able to open doors and close deals.


Languages:

* Fluent English, both written and spoken.
* Fluent French, both written and spoken.


Why Join HRS?

* A Job in an international company
* A diverse, demanding and varied range of tasks
* Teammates who are at your side with any questions you may have
* Individual design and development options
* Motivating remuneration package
* Work from home and hybrid options
* Competitive bonus scheme
* Team building and company events