Responsable d'atelier et intervention

Depuis plus de 90 ans, Bergerat Monnoyeur accompagne la performance de ses clients en tant que distributeur exclusif français de la marque Caterpillar. Notre ambition : allier innovation, excellence opérationnelle et esprit d’équipe pour bâtir ensemble les projets de demain. Rejoindre Bergerat Monnoyeur, c’est intégrer un groupe international solide où chaque talent peut laisser sa marque. Job Description Summary JOB PURPOSE Based on the activities assigned by his/her superiors, the Area Manager is responsible for thequality, conformity and deadlines of the work carried out in his/her area. He/she manages and supervises operational teams in the workshop and/or on the road. Job Description SIGNIFICANT ACTIVITIES - Monitor and analyze activity indicators (intervention costs, etc.), and propose corrective action where necessary - Supervise the distribution of tasks and files to optimize activity, by collaboration with its teams - Propose and manage the budget for his activity, in collaboration with his superiors, on the basis of the service policy defined by his superiors - Contribute to the planning of external interventions in collaboration with internal stakeholders - Monitor internal and external outstandings, in collaboration with internal stakeholders (warranty invoicing, etc.) - Ensure that files are invoiced and that objectives (sales, margins, etc.) are met, and alert if necessary - Check the information in the various documents and business tools provided by operational teams, relating to operations (intervention reports, hours worked, etc.) - Participate in resolving customer disputes, in collaboration with internal stakeholders Security - Contribute to the follow-up of regulatory controls and ensure compliance of premises and regulatory compliance (health, safety and environment) - Conducting safety inspections - Participate in analyzing the causes of workplace accidents and propose corrective actions, if necessary, in collaboration with the safety and environment teams Management - Ensure that resources (means, human resources, etc.) are correctly sized on the basis of activity, in collaboration with line management - Support and monitor the team(s) assigned to him/her (integration, skills development, etc.) - Participate in the application of HR policy (performance, compensation, etc.) by collaboration with human resources teams - Manage, monitor and control the working hours and absences of the team(s) assigned to it (hours worked, vacations, calendar, etc.), using business tools where necessary RESPONSIBILITIES AND SCOPE FOR ACTION - Control the profitability of its perimeter - Guarantees the quality and timeliness of work within its scope - Guarantees customer satisfaction within its scope - Ensure the conformity of premises, workstations and tools within the scope of the project - Manage and coordinate internal stakeholders within the scope of the project (sales teams, operational teams, human resources, etc.) - Know, apply and enforce health and safety rules (personal protective equipment, procedures, authorizations, training, etc.) - Know, apply and strictly enforce environmental rules (sorting, anti-contamination, etc.) - Support and ensure the performance of your teams and your scope of responsibility - Know, apply and enforce internal and external compliance procedures and rules PROFESSIONAL KNOWLEDGE Diploma(s) and/or experience(s) 2 to 3 years' higher education in a technical field and/or 5 years' experience preferred significant desired Specific knowledge(s) Technical skill(s) - General management knowledge - Knowledge professional in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.) - Professional knowledge of products (ranges, functions, etc.) - General knowledge of IT tools and information systems - General knowledge of health, safety and environmental regulations - General knowledge of management - Intermediate level in English (B1) Behavioral skill(s) - Rigor - Analytical skills - Active listening - Perseverance - People skills