Sommelier (h/f)

À propos du rôle Le sommelier est responsable de fournir un service de qualité à nos clients conformément aux normes de Four Seasons. Il/Elle est responsable de surveiller et de garantir la bonne application de toutes les procédures dans son service et travaille en étroite collaboration avec son responsable de département ainsi qu'avec tous les départements de l'hôtel. About the role The Sommelier is responsible for delivering quality service to our guests in compliance with Four Seasons standards. He/ She is responsible for monitoring and ensuring the proper application of all procedures in his department and works closely with his Head of Department as well as all departments of the hotel. What you will do Provide customers with a pleasant, efficient and professional service in accordance with Four Seasons standards. Support Head Sommelier in managing the daily life of the department at the administrative level: Wine orders, purchasing forecasts, control of purchasing costs, sales prices. Leader, diplomat and attentive, he is also responsible for managing complaints regardless of the person he is speaking to. Organize the logistics of storage in the cellar, the management and updating of cellar books and wine lists. “The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.