Location – Paris (Hybrid)
Your Life at ITC Infotech:-
Responsibilities:-
The role provides the single point of contact and accountability for business units and geographies regarding all IT S4/ERP services which are live or about to go live.
8+ Year of experience on S4 Systems.
The person will be highly customer driven with a proven track record of building relationships with senior stakeholders and managing their expectations both on a technical and non-technical basis.
They will build relationships with the Business Solution Owners and Business Partners to gather information to understand the business priorities and provide guidance on the performance of services and opportunities available to improve them in a way which improves the performance of the business unit or function.
The role is critical in representing the requirements of the business within Service Delivery and ensuring that the end-to-end delivery of SAP service across the different IT tower leads is aligned with the customer’s expectation, while at the same time ensuring that expectation is realistic within the bounds of the service delivery IT landscape.
Matrix ownership of the local application portfolio and a common goal to drive its rationalization.
Key to the role is ensuring the highest levels of customer satisfaction and the role holder will proactively manage the expectations around SAP Service Levels.
Additionally, the role holder will work with the Service Delivery organization to manage and, where required, expedite escalations on the customer’s behalf.
The role holder will act as the customer’s advocate on any service delivery and service improvement issues.
He/She is responsible for ensuring that the level of service availability delivered in all services matches or exceeds the current and future agreed needs of the business.
She/he will ensure operational excellence & delivery of each service component to agreed operating levels.
Full professional proficiency in French and English.
Who We Are?
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
What we offer?
A career path, want to achieve great goals with you and we will talk about our great benefits soon after receiving your application.
Your X-Factor
Work ethic: You are a consummate professional.
Aptitude: You have an innate capacity to transition from project to project without skipping
a beat.
Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
Impact: You are a critical thinker with an emphasis on creativity and innovation.
Passion: You have the drive to succeed paired with a continuous hunger to learn.
Leadership: You are trusted, empathetic, accountable, and empower others around you.
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