Customer account manager (h/f)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.
Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Safran Helicopter Engines est le leader mondial de la motorisation pour hélicoptères, avec plus de 75 000 moteurs produits depuis sa création. La société offre la plus large gamme de turbomoteurs et compte 2 500 clients répartis dans 155 pays.



Descriptif mission

Role Overview
As Customer Account Manager, you will own the short-, mid- and long-term commercial performance of an assigned portfolio of overseas customers, in line with Safran Helicopter Engines' strategy and 5-year plan.

You will be the primary commercial interface for helicopter operators, working closely with internal stakeholders and local airframers to grow business, strengthen customer loyalty and ensure profitable contract execution. The role involves up to 50% international travel, primarily within Asia.

Success will be measured by revenue growth, market share expansion, customer satisfaction, contract profitability and effective cash management.

Key Responsibilities
Commercial Strategy & Business Development
o Define and execute short- and mid-term commercial strategies aligned with company objectives
o Identify and develop new business opportunities within the assigned customer portfolio
o Build and manage a rolling 12-month sales forecast, tracking risks and opportunities
o Drive sales growth, market share expansion and service contract penetration

Customer & Contract Management
o Lead commercial negotiations in line with company policies and governance
o Prepare, structure and present commercial offers within Safran's framework
o Manage contract renewals, reviews and service agreement negotiations
o Ensure full contract execution, compliance and performance
o Optimise contract margins, including management of invoicing, discounts and commercial gestures

Financial & Cash Management
o Steer financial performance across turnover, margin, invoicing and cash
o Lead cash collection activities and follow up on outstanding receivables
o Ensure profitability targets are achieved and sustained

Customer Satisfaction & Stakeholder Coordination
o Act as the customer satisfaction lead, ensuring service quality across technical support, material supply and responsiveness
o Coordinate closely with customer service, technical teams and internal stakeholders to resolve issues
o Manage customer visits, feedback, surveys and complaints, with accurate reporting via Safran tools
o Provide guidance to customer service teams on customer-related matters

Governance & Continuous Improvement
o Ensure compliance with internal controls, contractual obligations and commercial policies
o Contribute actively to continuous improvement initiatives