Service delivery manager & support manager with salesforce b2c commerce (sfcc)

We are looking to bring aboard two (2) professionals for 2 distinct positions (from Paris or Lille):

Delivery Manager and a Support Delivery Manager/Lead—both requiring strong leadership, communication, and project management skills, with a focus on eCommerce and Salesforce Commerce Cloud based projects.


Support Manager/Lead

Position Overview: Seeking a dynamic and experienced Delivery Manager (Lead), with Salesforce Commerce Cloud experience, to coordinating a team of IT Support Specialists in an international eCommerce environment.


Key Responsibilities:

* Lead and manage IT Support Specialists, ensuring high-quality support services.
* Develop strategies to improve support processes and customer satisfaction.
* Coordinate with international teams for seamless integration and support.
* Monitor team performance, provide feedback and coaching.
* Collaborate with other departments to align support services with business objectives.
* Manage escalations and ensure timely resolution of technical issues.
* Stay updated with trends and technologies in eCommerce and IT support.


Requirements:

* Proven experience in IT support with a focus on eCommerce.
* Strong leadership and team management skills.
* Excellent communication skills in English; proficiency in additional languages is a plus.
* Ability to manage multiple projects and meet tight deadlines.
* Strong problem-solving skills and attention to detail.


Service Delivery Support Lead/Manager

Position Overview: Seeking an experienced Service Delivery Manager, with a strong background in Salesforce Commerce Cloud


Key Responsibilities:

* Oversee the delivery of Salesforce Commerce Cloud projects, to ensure meeting expectations
* Lead and manage large-scale programs with geographically distributed teams.
* Develop and maintain strong client relationships, acting as the primary contact for project delivery.
* Ensure alignment of project objectives with business goals and client requirements.
* Monitor project performance and implement improvements for efficiency and quality.
* Collaborate with cross-functional teams for seamless integration and delivery of Salesforce solutions.
* Provide leadership and mentorship to project teams.


Requirements:

* Over 10 years of experience in service delivery management, with a focus on Salesforce Commerce Cloud.
* Proven track record of managing large-scale programs with distributed teams (15 members).
* Strong leadership and communication skills in both French and English.
* Ability to manage multiple projects and meet tight deadlines.
* Excellent problem-solving skills and attention to detail.
* Salesforce certifications are a plus.


What we Offer:

• Private Medical/Health Insurance (possibility to co-op family members)

• Travel Insurance and travel/accommodations expense re-imbursement (Or a daily allowance)

• Perk Box Platform benefits including: Gym, shopping discounts, cinema access, etc.

• Dedicated period of Training & Mentorship

• Dedicated career management system that gives access to promotion, raise or bonus

• Bi annual evaluation (Appraisals)

• Access to permanent internal training and workshops

• Sponsored technical certifications upon requests

• Premium accounts to e-Learning platforms like: Team Treehouse, Udemy, Pluralsight, Guru etc.

• Periodical teambuilding

• Flexible working schedule

• A stable and dynamic working environment where you can develop

• The possibility to come up with ideas, be listened and see them implemented

• Full-Remote working opportunities

• Re-imbursement of the monthly internet bill

• Fix annual budget for acquisition of office supplies (chair, office, etc)

• And other benefits


OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business.