Assistant digital client advisor

Poste

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n'a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd'hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d'un rêve, et le rêve, c'est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

Le Petit Dictionnaire de la Mode

Missions

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client's specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions

Provide a positive, courteous, and pleasant client experience by incorporating all

core brand values and integrity throughout each interaction.

Consistently provide a highly professional approach and outstanding service in order

to resolve client issues; communicate effectively and with empathy via phone, email,

social media and/or written correspondence.

Escalate any client issues that require further resources to appropriate supervisor to

ensure resolution is satisfactorily met.

Ensure that all client communications are handled in line with Dior policies and

processes.

Demonstrate and share brand awareness, storytelling and product knowledge when

communicating with clients.

Pay particular and daily attention to all personalization actions which will enrich the

relationship with our customers.

Ensure qualitative monitoring and updating of customer information, accordingly to

the Dior tools, to retain actual customers and detect new high potential ones

Drive to achieve and exceed planned KPI's (such as sales, clienteling, client

experience…)

Recommend new and innovative approaches to address client concerns and share

successful ideas within the team and department.

Develop excellent working relationships within the Dior network.

Profil

Requirements

Education and experience:

Bac+2 required from a higher education

Previous experience in luxury (client service, boutiques, hotels, or concierge)

Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
Hard Skills:
Proficient in Microsoft Office
Salesforce knowledge a plus
Soft skills & motivation:
A passion for Christian Dior and our collections
Strong sales negotiation skills
Able to multi-task and prioritize competing tasks
Able to work a varied schedule
Clear demonstration of a client-first mind-set