Description entreprise :
Nous sommes une entreprise spécialisée dans le domaine de la Gestion des Ressources Humaines (GRH). Nous offrons des solutions optimisées dans le recrutement, la mise à disposition de personnel (local et expatrié), le Conseil RH, la Formation, ainsi que l'externalisation de la paie (payroll). Nous opérons sur toute l'étendue de l'Afrique Centrale. La Sodeico Manpower est également membre d'un Consortium International qui fournit de l'expertise technique et de la gestion de projets intégrés financés par des bailleurs de fonds, tels que l'Union Européenne (UE), la Banque Mondiale (WB) et la Banque Africaine de Développement (BAD). La SODEICO Manpower est votre partenaire de performance. Nous vous accompagnons avec un service de qualité, ce qui vous permet désormais de vous focaliser sur votre cœur de métier, pour une meilleure productivité.
Description du poste :
Role purpose: The M-Pesa Sales & Distribution Regional Support Specialist is responsible for managing relationships with regional partners, providing live support through TDR and SA WhatsApp groups, and supporting supervisors, TDRs, and channels on operational matters. This role involves sharing and reviewing operational reports with partners, managing arbitration using dashboards, and following up on requests and support tickets from partners.
Key accountabilities and decision ownership: -
Key Accountabilities and Decision Ownership:
· Manage relationships with regional partners.
· Provide live support through TDR and SA WhatsApp groups.
· Support supervisors, TDRs, and channels on any operational matters.
· Support communication with teams and partners
· Share and review operational reports with partners.
· Manage arbitration with partners using dashboards.
· Follow up on requests to and from partners and closure of all partners' support request tickets.
Key performance indicators:
· Timely closure of reported issues in the market.
· daily number of calls make to the channels and partners
· Timely implementation of communication.
· Best support feedback from Trade partners.
· Number of periodic reports shared to partners within SLA.
Profil recherché :
Core competencies, knowledge and experience
· Strong communication skills. Multilingual ability will be added advantage.
· Ability to work with office applications & Power Bi
· Excellent organizational skills.
· Ardent team player.
· Skills user copilot and AI agents to attain excellent service delivery.
Must have technical / professional qualifications:
· Proven work experience in customers service, sales or roles related to communication
· Computer literacy (Excel, PowerPoint, Word and power BI).
· Language capability in French, Lingala, Swahili and English. Will be advantage.
· Sales techniques.
· Knowledge of VODACASH products, services and processes will be an advantage.
· At least Diploma from a recognizable Institution.
· Data driven decision making
YOUR FILE
- We invite you to post your detailed CV in French with imperative mention of the job title in the subject of your application « M-PESA SALES & DISTRIBUTION REGIONAL SUPPORT SPECIALIST »
. Please, you may directly apply on our website www.sodeico.org (fill in the form and submit your resume) in Word format (any other format will not be accepted) before dec 31, 2025.
- Unemployed postulants are requested to bring a jobseeker card issued by the ONEM.
- Only successful candidates will be called.
- Female application are strongly encouraged!
Budget owned:
None
Direct reports:
Working with Sales teams and channels.
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