Scrum master customer portal h/f

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'Euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi Safran is seeking a proactive and skilled Scrum Master to oversee the operational management of the portal application development and testing activities. As a member of the Customer Relationship Excellence Center (CRM/Portal), the Scrum Master will support our teams in implementing and optimizing the future customer portals, in an agile mode. This role involves close collaboration with the offshore development team based in India and daily interaction with the CRM and Portal Team Lead in India. The Scrum coordinator will act as the operational leader for portal development, addressing blockers, facilitating communication, and ensuring alignment between technical delivery and business value. The ideal candidate will also have a strong

Key Responsibilities :

Operational Coordination
- Coordinate and oversee the maintenance and enhancement of the portal application.
- Act as the primary operational point of contact for development and testing activities.
- Ensure smooth communication and alignment between the India-based development team and French stakeholders.
- Collaborate closely with the CRM and Portal Team Lead in India for daily follow-ups and status updates.

Development and Testing Management
- Plan, track, and monitor development and testing activities to ensure timely delivery of enhancements and fixes.
- Facilitate the resolution of blockers or issues impacting progress, serving as a problem-solver and liaison between teams.
- Ensure testing is thorough, meeting quality standards before deployments.

AWS Environment Management
- Understand and support the infrastructure hosted on AWS Cloud, ensuring optimal performance and scalability of the portal application.
- Coordinate with the infrastructure team to manage AWS-related changes or enhancements.
- Leverage knowledge of AWS services to support development and testing activities effectively.

Agile and Service Management Practices
- Drive agile practices within the team, ensuring efficient sprints and backlog prioritization.
- Implement Scrum, ITIL and service management principles to ensure a structured and effective approach to incident and change management.
- Organize and lead operational ceremonies such as daily stand-ups, sprint planning, retrospectives, and demos.

Technical Understanding and Facilitation
- Understand the technical challenges faced by the development team and facilitate the resolution of complex issues.
- Bridge the gap between technical teams and business stakeholders, ensuring that technical solutions align with business objectives.
- Stay updated on portal-related technologies, ensuring relevance and alignment with the company's technical strategy.