Chargé de clientèle au back office (h/f)

Manpower MITRY MORY recherche pour son client, un acteur du secteur de la logistique, un Chargé de clientèle (H/F) Main Responsibilities:\n - Customer Communication:\n - Handle inquiries via phone, email, and other communication channels.\n - Ensure timely and accurate responses to customer questions and requests.\n - Provide clear explanations of company policies, services.\n\n - Issue Tracking and Resolution:\n - Monitor, document, and resolve customer disputes effectively.\n - Coordinate with internal teams (e.g., logistics, billing, and operations) to address issues.\n - Follow up with the client to ensure satisfactory resolution.\n\n - Data Management and Reporting:\n - Maintain accurate records of customer interactions in the CRM system.\n - Generate reports to track recurring issues and suggest improvements.\n\n - Collaboration and Process Improvement:\n - Work closely with other departments to streamline customer support processes.\n - Participate in regular team meetings and training sessions to improve service quality.\n Key Qualifications:\n - Language Skills: Fluent in English (written and spoken).\n - Technical Skills: Proficiency in Microsoft Office (Word, Excel) and experience with SAP software is a strong advantage.\n - Customer Focus: Previous experience in customer support or a similar role.\n - Problem-Solving: Strong analytical skills to resolve disputes efficiently.\n - Interpersonal Skills: Ability to build rapport with clients and internal teams.\n - Time Management: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.\n\n\nDans le cadre de sa politique diversité, Manpower étudie, à compétences égales, toutes candidatures dont celles de personnes en situation de handicap