Customer service manager (h/f)

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME.

Descriptif missionSummary/Objective

To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.

Essential Functions/Responsibilities

-Develop relationships, along with having a pro-active approach with customers & understanding their requirements.

-Provide a single point of contact for key accounts and escalate any issues as appropriate.

-Offer support for operational changes along with communicating the impact of change to management.

-Ensure that service to the customer is always of the highest standard and quality.

-Support all day-to-day material requests, from the point of Quote to Sale and remittance.

-Manage and report on all contract performance data.

-Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.

-Review and monitor repair work sent to the customer.

-Oversee customer consignment contracts with support from relevant product manager.

Travel

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.