Who are they?
La mission de Trainline ? Simplifier les voyages en train. Convaincus que le train est le moyen le plus efficace et le plus écologique pour voyager, les ingénieurs et l’ensemble des équipes de Trainline construisent un guichet unique qui permet à des millions de voyageurs dans le monde de rechercher, réserver et gérer leurs voyages sur une seule et même plateforme tout en limitant les éventuels tracas qui peuvent survenir.
Trainline est la plateforme indépendante leader de voyages en train et en bus. L’application et le site web rassemblent les informations de 270 compagnies de train et de bus dans 45 pays, pour aider les voyageurs à trouver les trajets, horaires et tarifs qui leur conviennent le mieux. L’application et le site internet de Trainline reçoivent plus de 90 millions de visites chaque mois.
Trainline Partner Solutions team is a technology services business with a specific focus on providing retailing and booking technology and services to the rail industry and distribution partners. The team provides retailing products and services rail companies, as well as global rail and coach booking technology to distribution partners such as Travel Management Companies, and corporate customers. We have ambitious growth plans to be achieved through a combination of acquiring new clients and expanding existing client partnerships.
We are looking to hire an Account Manager to take ownership of a portfolio of our strategic distribution accounts. The primary objective of the role is to retain and grow our client relationships in a highly competitive market and brings the opportunity to work with a wide range of businesses to help shape their rail retailing.
You will be the first stop for commercial matters for your portfolio, expected to take ultimate responsibility for ensuring our clients have a great overall service from Trainline and that growth opportunities are maximized; partnering closely with other teams including Service Delivery, Project Management, Legal, and Finance.
We operate in a fast paced, entrepreneurial environment, so you will be expected to ruthlessly prioritise and find ways to bring customer value while making what we do more efficient. You will work within an experienced, passionate team who will support you in getting up to speed and work alongside you to deliver excellent service to your portfolio. This role is the ideal opportunity for someone looking to bring their prior commercial or senior customer-facing experience to high value, in-depth partnerships.
The role will report into the Head of Commercial, UK and will require regular interaction with the Trainline team. This role will be based out of France, with regular travel to clients as appropriate.
Key Responsibilities
- Take day to day commercial ownership for a portfolio of strategic Distribution accounts as the key interface between the client and Trainline.
- Hold ultimate responsibility for ensuring the service and product as defined is delivered to the customer, working closely with the Service Delivery, Project Management, Product etc.
- Maintain a portfolio plan and pipeline to ensure positive progress against growth, retention and other targets.
- Develop a strong knowledge of Trainline products and services and use it to ensure maximum adoption and identify growth opportunities.
- Manage full sales cycle for growth opportunities.
- Own effective relationships at all levels up to C-suite within the client business and Trainline.
- Manage escalations and non-BAU requests from clients, ensuring a mutually positive outcome.
- Drive regular interactions with the client to drive growth, demonstrate Trainline value, and instigate positive change.
- Negotiate client expansion opportunities, renewal of contracts and contract changes during the term.
- Be the conduit between the client and Trainline, managing all stakeholder engagement both internally and externally.
Preferred experience- Extensive contract and/or multi-stakeholder relationship management experience with strong influencing and negotiation skills.
- Experience with developing and managing multi-market or global relationships.
- Mature demeanour, able to work autonomously and make sound commercial decisions and recommendations.
- Experience managing challenging client situations, with the gravitas to build relationships and influence change at the most senior level within the client business.
- Highly organised, with the ability to prioritise ruthlessly and remain calm with a busy workload.
- Strong attention to detail; always striving to create zero-defect and client-ready output.
- Results oriented and able to deliver insight on business risks and opportunities.
- Numerate, with analytical skills and the ability to transform data into actionable insights.
- Fluent in French and English, with excellent verbal and written communication skills.
- Thrives in in a fast moving, high growth, tech or commercial environment.Enthusiastic, energetic, highly motivated, and adaptable to change.
Highly desired but not essential
- Prior use of Salesforce
- Experience within the technology or travel industry
- Italian, Spanish, or German language skills
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