Exail est une entreprise industrielle de haute technologie spécialisée dans les technologies de pointe en robotique, maritime, navigation, aérospatiale et photonique.
Dotée d'une forte culture entrepreneuriale, Exail offre des performances, une fiabilité et une sécurité inégalées à ses clients civils et militaires opérant dans des environnements difficiles. Des profondeurs de la mer à l'espace, Exail étend ses capacités grâce à une gamme complète de composants, de produits et de systèmes robustes fabriqués en interne. Employant 1 500 personnes dans le monde, la société bénéficie d'une empreinte mondiale et exerce ses activités dans plus de 80 pays.
Exail est née de l'union des forces du groupe ECA et d'iXblue en 2022. C'est une filiale d'Exail Technologies, une entreprise familiale spécialisée dans la haute technologie. At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on-site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products, including quantum systems and photonics
Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you ! Based in our Gradignan office, at the heart of our Quantum Systems office, apply and become a Customer Support Engineer.
Quantum Systems activity has developed a strong expertise with quantum sensors. Those revolutionary instruments, at the frontier of science and technology, are built up from optoelectronics subassemblies gathering full of features for very high-end performances. You will work within a division of around fifty people. This dynamic team brings together a broad range of competencies including optics, lasers, electronics, computing, system, instrumentation, mechanics, ultra-high vacuum and atomic physics.
Products responsibilities :
- Absolute quantum gravimeters capable of measuring gravity with a relative accuracy of 10-9, dedicated to many geophysics applications including volcanology, geodesy, hydrology.
- Differential quantum gravimeters measuring gravity's vertical gradient to 10-10 g/m.
Your duties and responsibilities :
- Represent Exail to customers both internally and externally.
- Remote support to customer : - Follow-up and respond hot-line, hot-mail, and customer requests.
- Document, analyze, report, resolve and record customer claims on the database.
- On-site support to customer : - Pre-survey, installation, commissioning, training, demo, technical assistance.
- In-situ maintenance & service operations.
- Prepare, execute, feedback, debrief, report, and follow up.
- Within global geographical zone.
- Internal support : - Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Factory maintenance and follow up with customer.
- Link with expert teams for continuous knowledge and experience improvement
- Team work : - GO through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- Share and get knowledge, develop skills, with the team.
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