Account manager – nord (lille)

👋 About Us

sunday construit la manière la plus rapide et la plus simple de payer au restaurant. En scannant simplement un QR code, les clients peuvent payer, laisser un pourboire et partir en environ 10 secondes. Nous pensons que les meilleurs produits doivent être évidents, pas compliqués, et nous nous concentrons sans relâche sur la simplicité tout en gagnant la confiance des restaurants et des clients à chaque interaction. Aujourd’hui, sunday facilite les paiements dans des milliers de restaurants aux États-Unis, au Royaume-Uni et en France, aidant les établissements à accélérer la rotation des tables, augmenter les pourboires et exploiter des données précieuses. Nous nous poussons à aller au-delà des attentes, avec un fort sens des responsabilités, une exécution rapide et en évoluant avec ambition.


💼 About the Role

sunday is hiring an Account Manager based in Lille to help us grow in the Grand North region.

The Grand Nord is one of sunday’s key growth regions. It includes a mix of vibrant cities and high-value tourist areas – a great playground for an ambitious Account Manager.

You’ll start with a training period in Paris to get familiar with the product and commercial playbook, and then take full ownership of your restaurant portfolio in the region

As Account Manager, your job is to turn restaurant partners into sunday ambassadors. You’ll work hand-in-hand with restaurant owners and sales teams to ensure successful onboarding, product adoption, and long-term satisfaction.


🔥 Key Responsibilities

* Build strong relationships with restaurant owners, managers, and staff to turn them from customers to ambassadors
* Manage your portfolio of restaurants in the Grand Nord (with regular travel across the region)
* Perform high-quality onboardings and train restaurant teams on the sunday solution
* Ensure product adoption and usage through follow-up and guidance
* Identify upsell and cross-sell opportunities to grow revenue
* Monitor churn risk and deploy reactivation strategies
* Be the voice of our customers internally: share feedback with Product, Ops and Sales
* Create, document and improve account management processes for the region
* Report on KPIs:
*
o Onboarding quality (incl. number of restaurants launched, product adoption)
o Group expansion in key mid-market groups (above 20 locations)
o Upsell performance
o Customer satisfaction (NPS, churn rate)



😊 About You

* Bachelor's degree in Business Administration, Project Management, or related field (Master's degree preferred)
* Strong communication and interpersonal skills, with the ability to collaborate with, influence and engage stakeholders
* Solid analytical and problem-solving abilities, with a keen attention to detail and a track record of driving results in complex, dynamic environments
* You are comfortable with change, able to adapt and always want to learn new skills
* You have a true customer mindset : you love solving problems and making others successful
* You are hands-on: we have all the tools, but you will have to find solutions and turn them into reality
* You are a team player with a passion for hospitality and tech
* You are fluent in French and comfortable in English
* Requirements:
*
o 15 days training period in Paris office to ramp-up on commercial and technical aspects of the product
o Driving license mandatory



⛳️ What we offer

* Competitive salary
* Stock options
* 100% health coverage for you
* Flexible vacation policy
* A lot of responsibilities and opportunities to grow



🐾 Steps in our recruiting process:

* Share your story: Application with resume
* Let's get to know each other through a phone screen interview
* Meet with the hiring manager
* Impress your future colleagues with a case study
* Meet with people from other departments and understand our culture
* Offer: we want you

Thank you for taking the time to apply, and looking forward to getting to know you!

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).